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Operator Profile: Jeff Maxwell, Palos Verdes Limousine (Palos Verdes, Ca.)

Posted on January 1, 1997 by LCT Staff - Also by this author

In Business: 12 years

Fleet: 5 stretches, 2 sedans, and 2 vans

Number of Chauffeurs: 12

Benefits Offered to Full-Time Employees: “Palos Verdes Limousine considers its office staff and chauffeurs as true assets. We provide optional health insurance benefits, workers’ compensation, and flexible work schedules.”

Keys for Success: “Our biggest key to success is communication. Owner/operator involvement seven days a week, 24 hours a day enables us to maintain constant contact with our clients and vehicles. We have continual radio, cellular, and pager communication between our chauffeurs and the office. Our service starts when the phone rings. Having a helpful, fun, and friendly office staff is essential. We pay special attention to customer requests which creates significant repeat business.”

Doing Larger Moves: “We have seen a great increase in the utilization of our passenger vans in addition to our six-, eight-, and 10-passenger stretch limousines. It is very important to have constant communication between each vehicle. Further, each vehicle communicates continually with the office which enables us to provide the best possible professional service.”

Chauffeur Management: “Our company employs a diverse, well-trained group of professionals working together to satisfy our unique and versatile clientele for all types of occasions.”

Palos Verdes Pride: “We pride ourselves on supplying a wide variety of transportation for any kind of event. Over the past 12 years we have continued to change to meet the needs of our clients. Computer reservation and invoicing has helped us to advance technologically. Maintaining good farm-out relationships is also vitally important. Adding vans and sedans to our fleet has improved our ability to provide complete transportation service to all of our valued clients. We also pride ourselves on keeping our vehicles in absolutely perfect condition.”

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