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Boston Coach CEO Russell Cooke accepted the award on behalf of Boston Coach in the OOY 51-plus vehicles category at the LCT Magazine Awards Celebration Feb. 17, 2014 at the Hakkasan night club in the MGM Grand, Las Vegas.
LAS VEGAS, Nev. — The 2014 round of LCT business awards drew its share of surprises and standouts, as happens whenever highly qualified competitors are scored.
LCT Magazine handed out eight business and association awards on Monday, Feb. 17 at the LCT Awards Celebration during the 2014 International LCT Show at the MGM Grand. This year’s event was held in a nightclub for the first time — the world-renowned Hakkasan with its multi-leveled, bottle-club-style perimeter seating areas with tables. Gone was the traditional, formal format of a ballroom awards banquet, allowing attendees to choose whether to mingle in business or casual attire.
The OOY winners were the highest point scorers from pools of two-to-four finalists in each category. All finalists and nominees were scored by six judges, each rating one of the following business performance categories: customer service, technology, media/marketing innovations, industry/community involvement, HR/training, and safety/insurance. Hosts Ty Bobit, CEO of Bobit Business Media, and Sara Eastwood-McLean, LCT Publisher and Show Chair, gave out the following awards:
51-Plus Vehicles: BostonCoach
The big awards headliner was BostonCoach, which garnered the Operator of the Year Award in the top category of 51-plus vehicles. CEO Russell Cooke accepted the award. BostonCoach, acquired last year by Harrison Global Transportation, has 325 vehicles and 560 chauffeurs working out of facilities in Everett and Waltham Mass.; North Hampton, N.H.; Raleigh-Durham, N.C.; Chicago; New York City; Elizabeth, N.J.; Philadelphia; Washington D.C. Its on-time performance exceeds 99%, including traffic and weather delays, airport inefficiencies and client booking errors.
31-50 Vehicles: ETS International
Also based in Massachusetts, ETS, owned by longtime operator John M. Greene earned the OOY Award in the 31-50 vehicles category. ETS, founded in 2006, runs a fleet of 40 vehicles, primarily in Boston, Providence, R.I. and Manchester, N.H., and it has 30% out of state farm outs. Greene won the 2010 LCT Operator of the Year Award in the 11-30 vehicles category.
Western Kentucky and former Los Angeles operator Val Newton garnered the OOY Award in the 1-10 vehicles category, the largest fleet segment in the chauffeured transportation industry.
11-30 Vehicles: Fleet Transportation
Fleet Transportation of Alexandria, Va., got the OOY Award in the 11-30 vehicles category. Owners/operators David and Stacey Glazier serve the Washington, D.C., metro region with 16 vehicles, including an emphasis on shuttle service and group transportation for corporate, government and retail clients. The company has appeared six times in The Washington Post and David Glazier has been interviewed twice on the Fox News Channel. He also has advocated for small business nationwide on the issue of Obamacare.
1-10 Vehicles: Regal Limousine Service
Former Los Angeles operator Val Newton won the OOY Award in the 1-10 vehicles category for his service based in Benton, Ky. Regal uses five vehicles to serve the western Kentucky region with service to Nashville, St. Louis and Louisville. Being a small company, Newton takes all calls 24/7 and books all orders, to make sure clients get personalized service. Since the company started in 2011, it has not had one claim. Chauffeurs are trained and test driven each quarter.