When you think of the most innovative limousine companies around, you really need to think of the people behind the company. You know, the ones who pull the strings and make things happen. Those are the true innovators.
How do these companies and their “idea” men and women come up with such above-and-beyond the norm ideas?
Some of the people on our list started from scratch – one car and one driver (themselves). Some took an existing company and turned it around – with service, publicity and an uncanny sense of know-how. Others instituted revolutionary programs never tried before in the industry.
But all of them are hard-working, are risk takers and are unique, and each has made a lasting contribution to the industry as a whole.
Check out their company Web sites, and you begin to get an inkling of why these operators are so successful. We have selected 10 innovative entrepreneurs in the industry, listed alphabetically.
Dennis Adams of Celebrity Limousine & Transportation Services (www.celebritylimo.com) in Malvern, Penn., took a defunct software company and turned it into one of the best computer packages in the industry. He has been described as both gutsy and creative. His one-man company launched in 1991 has become one of the fastest-growing firms in the region.
A natural for any list concerning innovations, Robert Alexander, president of RMA Worldwide Chauffeured Transportation (www.rmalimo.com) in Rockville, Md., has broken the mold. This young entrepreneur’s business sense and achievements have raised the bar. His one-man operation has grown into one of Washington, D.C.’s, premier limousine companies, boasting a client retention rate of 98 percent. He also has one of the most extensive chauffeur training programs in the industry.
A leader in the limousine business world, National Limousine Association Board of Director Gary Bauer heads up AA Bauer’s Limousine & Transportation Service (www.bauerslimousine.com) in San Francisco. He strives for the very best in customer service and in client appreciation, and he’s a big booster of holding open houses to attract new business.
There are good reasons that Bob Bellagamba, president of Concorde Limousine (www.concordelimo.com) in Freehold, N.J., was named LCT Magazine’s 2004 Operator of the Year in the large fleet category. His state-of-the-art facility has numerous energy-saving strategies that are also environmentally friendly. He offers special corporate accounts and has initiated a frequent rider program modeled after airline frequent flyer programs.
When you look at Neil Goodman of Aventura Limousine & Transportation (www.aventuralimo.com) in Miami, you see a man who heads one of the best run companies in the business. He’s made an art form of subcontractor jobs and his motto is, “Good is not enough. We always give our clients more than they expect to get.”
Atlanta’s Jeff Greene of Greene Classic Limousines is on the board of directors for both the NLA and the Georgia Limousine Association. In 2003, LCT named him Operator of the Year and his company was named Best Limousine Company in America. He posts a stunning Web site (www.greeneclassiclimousine.com), which emphasizes, “We strive to exceed your expectations in every way possible.” Greene is also very active in newsworthy local charity work.
The latest weather and up-to-the-minute flight information can be found on James Moseley’s Web site (www.jameslimo.com) for James Limousine Service of Cherry Hill, N.J. The company services the tri-state area of New Jersey, Pennsylvania and Delaware. For those wanting a special treat, the James fleet of sedans, super-stretch limousines and buses also includes very elegant Rolls Royces for the ultimate in luxury.
For those who truly want a touch of class, Deena Papagni of Touch of Class Limousine Service (www.touchofclasslimo.com) in Madera, Calif., catches the mood with her luxurious amenities and extras. She spares no expense in her color brochures and every vehicle in her fleet is three years old or newer. Located in Central California, Touch of Class specializes in 12-hour and longer rates, taking passengers to San Francisco, Los Angeles, the wine country and all points in between.
David Seelinger heads up Empire International, Ltd. of Norwood, N.J. What started as a one-man operation, now offers services in more than 550 cities throughout the world. His company has won numerous awards for service and for its innovative Web site (www.empireint.com). Empire is a frontrunner in industry technology and in Web booking, is frequently in the news for red carpet events and follows the axiom: “The way to go, everywhere you go.”
Safety, service and skill are the bywords of Robert Vaughan of Best Limousines & Transportation Inc. in Huntington Beach, Calif. The company requires a strict record of preventive maintenance and driver screenings, and maintains continuous driver training. This award-winning company realizes the importance of having impeccable drivers and cites a long list of satisfied customers on its Web site (www.best-trans.com). Its fleet includes Hummerzines and vans. Plus, they try to always arrive 15 minutes early!
We can all learn something from the brightest in the business. Whether it’s an upgraded Web site, extra services or better training, in the end, innovation helps everyone get better.