Operations

Indiana Operator Adapts To Industry Disruption

Posted on February 14, 2017 by Lexi Tucker - Also by this author - About the author

Gary Cooper, vice president and affiliate manager for Affiliated Transportation
Gary Cooper, vice president and affiliate manager for Affiliated Transportation
INDIANAPOLIS, Ind. — In today’s app world, you have to be two things: Reliable and fast. TNCs have the speed aspect down, but are far from being dependable or consistent.

Gary Cooper, vice president and affiliate manager for Affiliated Transportation, understands clear communication with both your clients and your affiliates leads to providing the kind of service that sets luxury ground transportation companies apart from the Ubers and Lyfts out there in the eyes of the public.

That’s why Cooper’s team always gives 100% of their energy and effort into ensuring the best possible experience for their customers. He believes the best thing one can do for an affiliate is to properly represent their company.

This means including their logos on electronic name boards and passing out their business cards if possible. “Make sure you stay on top of any problems that might arise, and keep an open line of communication with your affiliate to make sure they are informed,” he says.

Part of that requires you to be professional and honest — if something goes wrong, your first priority should be to make sure the client is taken care of. “After you’ve gotten them where they need to be in a timely manner, follow up with your management team to find out exactly what happened and try to come up with a solution to make sure it doesn’t happen again,” Cooper says. “Then reach out to the affiliate and try to make things right.”

LCT CONNECT PROFILE HERE

With more than 25 years of experience in the industry and a purchase and merging of six companies during the last 10 years, Cooper has learned that to keep growing business, operators must adapt to the technological times.

“We’ve been working with our in-house technology developers and have created some pretty amazing software our competition isn’t using,” he says. This includes automated chauffeur wake-up and phone call systems. Clients can dial in, type their reservation number, and receive the status of their chauffer and connect with them if necessary.

The company also has a system that texts clients chauffeur details, including a photo and their GPS location. Cooper says he’s seen a distinct interest in obtaining information earlier than ever. “I think clients and affiliates want the comfort of knowing everything is taken care of.

“When we farm-out, our system can text the affiliate driver and allow them to change their status. This will then automatically feed back into our system so we won’t have to call and bother the chauffeurs as they are trying to get the job done.” He also can send a text message out with chauffeur information that includes affiliate company’s logos.

Affiliated Transportation started off on LCT Connect by signing up for the free trial, and gathered two new affiliates from it within the first week. “In my eyes, LCT is the leader of information in the ground transportation industry and they put on excellent Shows. I wanted my company to be affiliated with the LCT family,” Cooper says.

View comments or post a comment on this story. (1 Comment)

More News

Windy City Limousine & Bus Wins "Best Of" Award

The company's diverse fleet and years of experience have earned it many achievements.

Fugitaboutit! Operators Deal With NYC Traffic Woes

Weather and mass transit delays always create additional problems, but 50,000 TNC vehicles ratchet up congestion.

Arkansas Operation Recognized As Small Business of the Year

Pinnacle Car Services, Inc. recieved the accolade from the Greater Bentonville Bella Vista Chamber of Commerce.

How To Make Your Buses Comply With The Latest Rules

eNews Exclusive: Joe Guinn guides operators on the best ways to prepare for the large leap from sedans and SUVs to buses and motorcoaches.

What Is The Future Of The New Luxury Traveler?

There is a growing demand for more human connectedness and meaningful experiences for both adults and children.

See More News

Facebook Comments ()

Comments (1)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - May 2017 $12.95 Post International LCT Show Issue COVER STORY: * Best Operators of 2017: Their Winning Secrets Revealed * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close