Operations

How Personalization Is Affecting Business Travel

Posted on June 17, 2016

What will be the key element to using personalization within managed travel in the next few years? Most travel management companies (TMC) and technology suppliers believe this may lie in the creation of a single ‘one-stop-shop’ app or web-based portal that will cater for all of a business traveler’s needs.

Jill Palmer, managing director of technology-focused TMC Click Travel, says consolidating the booking process within a single portal is vital and will end the need for travelers to use a multitude of different apps or websites from individual suppliers.

“The power of data and consolidation of that data is crucial to delivering the right customer experience,” she adds. “Personalization is inevitable and we want to support it. The important thing for business travelers is to have one place to go to book all their travel – personalization from the supplier needs to come through this portal."

Buying Business Travel article here

View comments or post a comment on this story. (0 Comments)

More News

Tech Entrepreneur Puts Limo Company Up For Sale

The Southern California operation comes with a prestigious list of VIP, celebrity, and corporate clients.

Company Fined For Trading Discounts For Good Reviews

More than 500 people wrote nearly 700 reviews on Yelp and Google, as well as on the company's app pages.

If You Want More Affiliates, Form Relationships First

South Carolina operator Ashley Richey believes you must build a stellar reputation before asking to affiliate with another company.

Ten Tips For Marketing In The Digital Age

From understanding your target audience to retaining customers, here are some helpful online strategies. 

Company Accused Of Ditching Couples At The Altar

One client says once the deposits were collected, the Cleveland-based business stopped responding to their calls and emails.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close