Operations

Fined, Fired, And Price-Fixed: Uber's Latest Headaches

Posted on June 9, 2016

Uber Fined In France For Running Illegal Transportation Operations With UberPOP: Nearly a year after suspending UberPOP in France, Uber will now have to pay a fine. A criminal court in Paris has sanctioned Uber for its UberPOP operations between February 2014 and July 2015. The court is asking for $900,000 (€800,000) — half of it is a suspended sentence. Two of Uber’s executives are also getting fined. TechCrunch article here

Driver Fired After Passenger Records Homophobic Rant: An Australian Uber driver has been fired after recordings emerged online of the man allegedly making homophobic slurs against a lesbian couple and threatening to "drag" them from the car. Cnet article here

Uber Denies Access To Harvard Startup That Compared TNC Prices: Uber on Tuesday moved to revoke a price-comparison app’s access to Uber’s open software, sparking criticism Uber was acting in contrast to its supposed ideals supporting competition. Boston article here

Uber's Head Of Global Customer Support Leaves After Leaked Documents Revealed Shady Internal Practices: The head of Uber's global customer support operations, Tim Collins, has left the company, multiple sources told Recode. The company-wide announcement comes just four months after leaked internal Uber documents showed upward of 6,000 emails with the subject line "sexual assault" and 5,827 emails with the subject line "rape." Recode article here

Uber CEO Investigated Over Allegations Of Fraud In Price-Fixing Case: Uber must hand over documents to a New York judge investigating whether it hired private investigators that fraudulently sought information about its rivals in an antitrust case, according to a court ruling on Tuesday. US district judge Jed Rakoff is seeking to determine whether Uber instructed an investigator to lie in order to elicit information about Spencer Meyer, lead plaintiff in the antitrust lawsuit, and his attorney. The Guardian article here

Drivers To 'Fine' Riders Who Keep Them Waiting: Uber is extending a system in which drivers charge riders a "wait times" fee if they take more than two minutes to come to the car. The "fine" system - which is calculated according to how long the driver has to wait - has already been tested in New York, New Jersey, Phoenix and Dallas. This is separate to a cancellation charge - which ranges from $5 to $10 depending on the city - which would be added to the wait fee if the driver continued waiting a while for a no-show. BBC article here

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