Operations

Customs Wait Times Stretch Out At Major Airports

Posted on September 18, 2013

Long wait times at U.S. Customs checkpoints at major international airports could chill U.S. tourism and visitor related revenues and can wreak havoc on chauffeur wait times, fleet scheduling and ground transportation service.
Long wait times at U.S. Customs checkpoints at major international airports could chill U.S. tourism and visitor related revenues and can wreak havoc on chauffeur wait times, fleet scheduling and ground transportation service.

U.S. Customs and Border Protection staffing shortages are leaving arriving international travelers standing in line for nearly five hours at the busiest airports, according to a travel industry report.

The longest peak wait times at three other major international airports, according to agency data analyzed by the travel group, were 3.8 hours at Chicago O’Hare in November 2012, 3.3 hours at Los Angeles International Airport in March 2013, and 2.9 hours at Washington Dulles International Airport in April 2013.

Bloomberg News article here

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