SANDY SPRING, Md., — Horizon Coach Lines, a fully owned subsidiary of Transportation Management Services, recently offered ten helpful tips on what customers should ask a motorcoach company before booking . CEO of Horizon Coach Lines, Frank Sherman, gave these ten tips to abide when picking a charter bus company.
1) What is the company’s safety record?
The U.S. Department of Transportation rating of “satisfactory” is the highest a company can receive.
2) What type of equipment can we expect?
Be sure to ask about the age, condition, and size of the motorcoach. Motorcoaches typically seat 40 to 60 passengers, and are subjected to driving time limitations. Check whether the driver can complete the trip within a normal workday (no more than 10 hours of driving and no driving after 15 hours on-duty). Relief drivers may need to be arranged to legally complete the trip. Motorcoaches that have restroom facilities onboard are ideal for long trips.
3) Do you have current and proper licenses?
Ask about all proper licenses for the equipment and driver. Inquire about any local permits that might be needed (airport, toll roads, etc.)
4) Is your equipment clean?
Cleanliness and hygienic conditions are very important when you have 50 passengers on a bus. Ensure there is ample space for trash and that restrooms are in proper working order.
5) Are there additional amenities onboard?
Not all buses offer the same amenities, so if you’re looking for something in particular, be sure you ask specifically.
6) What is the driver’s background?
Ask the company to provide information about the driver(s), including driver experience, proper licensing, and training.
Ask for professional references from past or present clients who have hired the company for similar types of events.
8) What is your emergency plan?
Each company should have a clear, concise, and readily-known plan in the event of an emergency. Make sure it is available to you and you are comfortable with the way they’re handling it.
9) What qualifies this company to be in business?
Ask questions like “how long have you been in business?” or ask about more information regarding the executive of the company who makes the big decisions.
10) What are your rates?
Be sure to understand all of the costs associated with hiring this company. You don’t want an unexpected charge to arise that is outside your budget.
Source: Horizon Coach Lines.