SHREVEPORT, LA — For-hire drivers of limos, shuttles, and taxis will have to go through customer service and tourism training in order to get their licenses, according to a measure recently passed by the City Council.
The two-hour free workshop is called “Wow training” and will be put on by the Shreveport-Bossier Convention and Tourist Bureau, according to a report by KSLA-TV. The workshop will teach participants what there is to see and do in the community, as well as provide pamphlets and visitor guides to pass out to customers.
Stacy Brown, President of the Shreveport-Bossier Convention and Tourist Bureau, told KSLA-TV that the new ordinance is a win-win for everyone.
“When you give good service, people kind of just keep going on their way, but when you give them 'wow' service, they tell someone else about it,” Brown said. “We really want to wow people with the great service and great hospitality we have here in Shreveport-Bossier. It's not that there was necessarily a problem, it's more figuring out how to make sure we're giving the same level of customer service to all of the visitors visiting the city.”
The tourism bureau reported that so far they have not seen any opposition and have seen a positive response from several taxi and limousine services.
Read the full story or watch the KSLA report here.
Source: KSLA-TV, Shreveport, La.