WASHINGTON, D.C. — As of May 15, all American Bus Association operator members are now eligible to receive a free copy of Lancer Insurance’s crisis management video, “The First 24 Hours: How to Develop, Implement & Test a Series Incident Response Plan.” The video was produced exclusively for Lancer’s bus and motorcoach policyholders to help them build and maintain a crisis management plan. This is the first time Lancer is offering one of its videos for non-policyholders.

ABA operator members will be sent an email with a link to the video. After filling out a short survey, they can download the 30-minute video.

Having a crisis management plan in place and periodically testing it is critical, the ABA said in a release. A company’s future could be at stake if an incident is not handled properly. Lancer’s crisis management video will help bus and motorcoach companies set up a customized crisis management plan.

“Lancer believes this crisis management plan…has the potential to be a very important component in a company’s business plan, and we know the ABA’s members are among the best motorcoach, tourism and travel industry professionals, so this will give them the tools they need to build a strong crisis management plan,” said Bob Crescenzo, Lancer Vice President for Safety & Loss Control.

Source: American Bus Association