Are they in a client relationship or in a personal one? Either way, you need to know all about high standards of maintenance.
Most companies would do almost anything to get a loyal customer. But that loyalty is a huge liability. A disaster waiting to happen.
Almost every company wants the benefits that come with loyal customers. Increased sales, word of mouth, higher prices–the works.
But most aren’t aware of the responsibilities attached to that loyalty. They don’t realize that customer loyalty is a lot like marriage. It comes with responsibilities and expectations.
Fox Business article here