Operations

Tristar Launches Its Own Operation In Asia

Posted on July 15, 2009 by LCT Staff - Also by this author - About the author

BOSTON — Tristar has opened an office in Hong Kong, which will serve as its headquarters in the Asia Pacific region.

The company has invested time and resources in setting up its operation in the region, to ensure customers receive consistency of service, value for money, and peace of mind when traveling in the Asia Pacific region.

Apart from in Hong Kong itself, it has often been difficult for chauffeur companies to identify partners who offer the right level of service in certain countries in the Asia Pacific region, and it has been almost impossible to guarantee English speaking chauffeurs.

Tristar have therefore recruited a team of Mandarin, Cantonese, and English speaking staff in the Hong Kong office, who will work directly with the regional providers to deliver the highest possible standards of service to Tristar's customers traveling in the area.

Tristar also has addressed these language difficulties through the provision of a 24-hour hotline to its multilingual team who will handle any queries a passenger may have during a journey.

The operations team will proactively monitor all bookings in the region to ensure the customer experience is seamless from start to finish, regardless of where they are traveling.

In Hong Kong, where excellent service is delivered in an immaculate S-Class Mercedes with an English-speaking chauffeur, Tristar also has identified a requirement for a more cost-effective solution and so have developed an additional E-Class service option for customers who want to spend less money. All services in every country will be quoted and billed in U.S. dollars.

Mike Fogarty, Tristar’s U.S. CEO, said: “Hong Kong is the perfect location for us to choose for our headquarters for the Asia Pacific region. Hong Kong is incredibly service focused and our team in this office is committed to ensuring all travelers to the region will receive the best possible service available in every country.”

Tristar has appointed David Wu as general manager to run the operation in Hong Kong. David joins the company from Li & Fung (Trading) Limited, and has extensive experience in the service and merchandising industry.

For more information on Tristar's services in the Asia Pacific region or any worldwide destination, please call (866) 686 0373 or email [email protected]

About Tristar

Based outside Boston, Tristar Worldwide Chauffeur Services maintains teams of chauffeurs in New York, Boston, London, Manchester, and Paris, and operates through a network of highly trained and qualified affiliates in 70 countries worldwide. Last year alone Tristar carried out over 500,000 journeys for over 400 customers. In the US, Tristar is recreating the style of service offered in the UK, by offering a state-of-the-art fleet; a unique two-tiered service that offers Premium as well as Executive-level service; and the best trained drivers in the industry. Tristar is the UK’s largest chauffeur drive company in its sector, with a fleet of more than 600 vehicles completing in excess of 40,000 journeys every month and more than 12 million miles per year.

For more information, CLICK HERE to visit the Tristar website.

Source: Tristar Worldwide Chauffeur Services

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