Operations

Online Travel Bookings Shoot Up This Year

Posted on December 9, 2008 by LCT Staff - Also by this author - About the author

WESTLAKE VILLAGE, Calif. — The percentage of travelers making online airline, rental car, and hotel reservations has increased 15 percentage points during the past year, according to a survey by J.D. Powers and Associates.

But bookings for independent travel websites have increased by only 1 percentage point since 2007, according to the survey, in its fourth year.

The survey found that overall, 70% of travel reservations were booked online in 2008, up from 53% in 2007. But only 16% were made through independent travel websites. Consumers who booked travel using an independent website also reported being less satisfied compared with 2007.

Sites run by airlines, rental car companies, and hotels often guarantee lowest prices, which makes them attractive for consumers.

Prices contributed to the decrease in customer satisfaction with independent travel websites, but so did problems with excessive content, pop-ups and having to download new software in order to book, the survey found.

For a third consecutive year, Hotwire.com ranked highest among independent travel websites, followed by Priceline.com.

Source: Associated Press, USA Today

View comments or post a comment on this story. (0 Comments)

More News

Party Bus Pot Tours Try To Reckon With Smoking Ban

If you can drink wine on a wine tour bus...Las Vegas operators want to allow onboard cannabis consumption.

Uber Takes Biggest Bite Out Of Taxi, Rental Car Industries

Money spent on rental cars and taxis each fell by 2% to 29% and 8%, respectively.

Sick Day? Vacation Day? With PTO, It Doesn't Matter

Robert Gaskill of Motev in Los Angeles explains how his company deals with employees who need time off.

Uber Tries To Stop Driver Exodus By Treating Them Better

The TNC admits the way it handles drivers is an "existential threat" to its $70 billion business.

Charter Bus Booked Solid For Total Eclipse

The city of Washington, Missouri is making a three-day event of the solar phenomenon, with events starting Aug. 19.

 

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close