Providing great service and keeping employees motivated are some of the ways that operators who attended the 2002 LCT Leadership Summit last weekend learned to succed in a sluggish economy.
Approximately 60 operators from across the United States and Canada attended the three-day summit in Boca Raton, Florida, where they networked and lisented to speakers addressing these issues.
"The summit was a great success," said Craing McCitcheon of Rosedale Livery in Toronto. "I took away many valuable thoughts, ideas and new friendships."
Operators were able to discuss strategies of dealing with issues that they were facing with other successful operators. They were able to network with others from across North America at many of the Summit's social functions.
In addition, operators were able to hear from many successful speakers on many topics pertaining to their business. Among the speakers were, Pat Williams, general manager of the Orlando Magic and author of numerous books on leadership, informed operators how to energize their employees. Mario Dones, corporate director of training and development for the Ritz Carlton Leadership Center, discussed how to provide legendary service to your customers.
Show sponsors, Ford Motor Company, Livery Coach Software and Krystal Enterprises were on hand, along with their equipment, and were available to discuss their products. Representatives from DavEl, another of the show's sponsors, were also on hand.
"I really enjoyed meeting several good customers that I did not know prior to the event," said Mike Bedard, Lincoln's limousine & livery manager, "I look forward to next years event!"
The 2003 LCT Leadership Summit is already being planned. For more information about this year's Summit, please check out the December issue of LCT.