Operations

Virgin Atlantic Working with Limo Companies for Increased Client Service

Posted on April 30, 2008 by LCT Staff - Also by this author - About the author

LONDON — Passengers at Heathrow Airport are flying through check-in thanks to joined up passenger databases. The traveling process has been smoothed by linking up customer details, flight information, and limousine service information.

Virgin Atlantic is working with NIIT Technologies to streamline its Upper Class passengers check-in time from 60 minutes to less than 10 minutes. By supplying their check-in details to the limousine driver on their way to the terminal, Upper Class passengers can pass straight to Virgin Atlantic's clubhouse before take-off.

This relies on a centralized passenger name record database, a system joining up Virgin Atlantic's cargo system and their revenue management program and a touchscreen information system, which allows passengers rapid entry into the Upper Class lounge. Mike Cope, IT Director at Virgin Atlantic, said in a statement: "The software has enabled Virgin Atlantic to provide an excellent service to our passengers."

Source: CNET Networks UK

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