WESTLAKE VILLAGE, Calif. – Affected by an air travel industry laden with flight delays and cancellations caused by weather, air traffic issues and staff and service cutbacks, customer satisfaction with airports is down significantly, according to the recent J.D. Power and Associates 2008 North America Airport Satisfaction Study.
Customer satisfaction with the security check aspect of the airport experience has declined considerably since 2007. Philadelphia International (PHL) ranks highest in overall customer satisfaction among large airports, improving by five rank positions since 2007, and performing particularly well in the terminal facilities and baggage claim factors.
Chicago Midway International (MDW) ranks highest among medium-size airports, and performs particularly well in three of the six factors: airport accessibility, terminal facilities, and baggage claim.
Among small airports, Dallas Love Field (DAL) ranks highest, improving by one rank position since 2007, and performing particularly well in the airport accessibility, security check, and terminal facilities factors.
Click here to read the J.D. Power press release.
Source: Auto Rental News