Operations

Philadelphia Chauffeurs Asked to Play Ambassador

Posted on February 16, 2005 by LCT Staff - Also by this author - About the author

PHILADELPHIA – The Philadelphia Parking Authority, who will assume oversight of the city’s 1,600 limousines and taxicabs from the Pennsylvania Public Utility Commission on April 10, is requiring all drivers to take a training course that they hope will turn rude, sloppily dressed drivers into friendly, knowledgeable and professional ambassadors. All drivers will have completed the course within the next two years.

In addition, the authority will be able to track their movements through Global Positioning System navigation technology.

Visitors will encounter drivers who know the city’s streets, historic sites and cultural attractions. They will be given a printed receipt at the end of each ride because of new mandated technology. Rewards for the drivers include preferred routes at desirable locations such as the airport.

Drivers are not embracing this change, however. The plan has drawn fire from a taxi drivers group, which thinks the requirement should apply only to new drivers. The National Limousine Association is trying to negotiate a deal to exclude its industry from the new requirements.

It’s clear to the authority that there is room for improvement. The Public Utilities Commission received 1,224 complaints regarding cabs last year, up from 708 in 2002 and 1,009 in 2003.

Drivers will now be subject to more extensive screening, including driving record reviews dating back three years, criminal background checks and English tests. The five-day, $100 course will include training to familiarize drivers with the city and its historic sites and cultural attractions; regulations involving rates and pickup zones; and customer service, including dealing with disabled and disgruntled passengers. A day will be devoted to driver safety and another will cover technology such as meters and GPS navigation systems.

Drivers can opt out of the course and just take the final test, which they can study for by buying a course CD.

Within nine months, new rules will require GPS systems in each vehicle and vehicle inspections every six months. Vehicles will be equipped with panic buttons so drivers in danger can alert dispatch stations remotely. The dispatcher will be able to pinpoint the car’s location through the navigation system.

The NLA feels that this new plan duplicates efforts – limousine operators are already inspecting their own vehicles and training their own employees, the association says, and these operators should not have to pay for additional inspection and training.

View comments or post a comment on this story. (0 Comments)

More News

Luxury Vs. Affluent Travelers: What's The Difference?

Luxury spenders are more driven by experiential and authentic experiences.

Company Aims To Reach Peak Operating Performance

eNews Exclusive: Abdou and Hillary Louarti believe industry involvement and education help them stand out in a crowded market.

Uber Is Imploding, But Does Anyone Really Care?

The TNC may be a cesspool of sexism and harassment, but efficiency tends to trump corporate intrigue.

Tech-Savvy Affiliates In Demand

Vince Schneider of JED Transportation keeps up-to-date with tools that will make you a must-have partner.

How Good Managers Give Bad Employees Feedback

Who likes to give low-performing staff feedback? Not many, but it's part of the job. Here's how the best do it with great success.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - June/Fact Book 2017 $12.95 * Facts & Stats * Directors & Guides *
LCT Magazine - May 2017 $12.95 Post International LCT Show Issue COVER STORY: * Best Operators of 2017: Their Winning Secrets Revealed * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close