N.Y. Cab Drivers Still Reluctant to Use New Credit Card Machines

Posted on December 20, 2007 by LCT Staff - Also by this author - About the author

NEW YORK, NY -- Over half of New York’s cabs are now fitted with credit card swipers, over the protests of cab drivers. Many cabbies, it seems, will use the card swipers only sullenly, and only after a resistance that can be as ingenious as it is misleading. Excuses range from, “There is a minimum cab fare for credit card use” to “The device doesn’t have to be activated until the new year” to “It’s too short a ride.” (Not true, not true, and not true, say city officials.)

Henry Esaie, 41, a driver from from Queens Village, doesn’t have a credit card reader, in spite of the law, and has hired a lawyer to fight the city-ordered installation. In 2004, the taxi commission negotiated an agreement with the medallion owners, the ones who have city licenses to operate cabs.

In exchange for higher fares, the operators agreed to the installation of “technology enhancements.” In the back seat of every cab would be a television screen the size of a dictionary that provides video entertainment for passengers.

Linked to global positioning satellites in space, the screen would also provide an electronic map of the cab’s approximate location in the city and record the beginning and end of each trip. It eliminates the need for the cabby to do so with paper and clipboard.

But mostly city officials wanted a cashless option for paying the fare. More than half of all consumer payments in the nation are paid with credit or debit cards, officials said.

Cab drivers fear the anonymity of using a touch screen will shrink their tips, even as the 5% credit card fee — 50 cents subtracted directly from every $10 paid to the driver — cuts into profits.

Cesar Soto, 49, said that most passengers are sympathetic. “They usually pay cash when I explain,” Mr. Soto said.

SOURCE: New York Times

View comments or post a comment on this story. (0 Comments)

More News

NLA Supports, Celebrates Charities At LCT East

Early bird and group discounts end today, so don’t miss your chance to attend this event at the show!

Attention To Detail Sets California Operator Apart

WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.

Uber's Creepy Drones And Drivers

TNC Travesties Of The Week: The company's marketing techniques prove to be just as aggressive as their independent contractors. 

70 Defining Moments In Luxury Industry History

From the 1970s to the present, check out these incredible events that affect the wider luxury services and products sector. 

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close