SCOTTSDALE, AZ - GPS Insight, a supplier of GPS tracking hardware and software solutions for commercial and municipal fleets, has sponsored a research report titled "Service Workforce and Fleet Management: Driving Utilization with Location Intelligence," published by the Aberdeen Group, a Harte-Hanks Company.
In an uncertain economy, many organizations are turning to GPS-enabled service workforce and fleet management solutions to drive efficiencies into their service organizations so as to maintain customer satisfaction levels and drive resource usage while controlling service-related costs. These firms are actively looking to increase visibility into all service resources via GPS, according to the report.
"Organizations responding to the research indicate that they currently monitor and track the location of 35% of their workers and 47% of their vehicles," said Sumair Dutta, senior research analyst, Aberdeen Group.
"This is up from averages of 23% for workers and 35% for vehicles in 2008 with indications of further investments in 2010. These results are indicative of the value offered by GPS-enabled tracking, navigation, and routing solutions in meeting cost containment and customer management pressures faced by today's service and manufacturing organizations."
Findings indicate responding firms have seen the following average improvements in key service performance indicators since the adoption of GPS-enabled solutions:
- 25% reduction in idle times
- 32% increase in fleet usage
- 22% decrease in fuel costs and a 31% drop in daily mileage
- 23% boost in workforce productivity
The report also finds that leading service organizations are nearly two times as likely as all others to be leveraging fleet management applications and more than three times as likely to be using intelligent routing systems. In addition, leading firms are significantly more likely than all others to actively integrate captured location information and intelligence into their field service scheduling and parts management systems to drive overall service delivery efficiency.
GPS Insight will provide a complimentary copy of this to interested individuals. Visit the website for more information on how GPS Insight can help service organizations become leading organizations with the GPS Insight fleet tracking and navigation solution.
GPS Insight is a supplier of reliable GPS tracking, navigation, and messaging technology for fleet-based customers. The company integrates the best available GPS hardware and adds the technology, customization, and enhancements which fleet based companies demand. Using the GPS Insight fleet tracking product, companies realize a significant increase in efficiency, and gain insight into all aspects of their fleet operations. Current location, unlimited history, engine diagnostics, routing, reports, alerts, and messaging all combine to provide the ideal product for fleet based companies. GPS Insight provides highly flexible solutions, which include a wide range of customized reports, alerts, and other features that can be tailored to meet specific customer requirements to ensure maximum return on investment.
Sources: GPS Insight/Aberdeen Group