Operations

InSight USA Integrates with FASTTRAK Livery Systems

Posted on May 15, 2009

CALIFORNIA, Md. - InSight USA has partnered with FASTTRAK Livery Systems to provide an integrated solution that combines StreetEagle GPS tracking, in-vehicle navigation, and "Driver Status" updates with FASTTRAK's online reservations, dispatching and accounting system, enabling customers to further enhance their customer service and overall productivity.

With the capabilities provided in this integrated solution, chauffeurs are able to send real-time "driver status" updates via the in-vehicle Garmin navigation unit directly to dispatch within the FASTTRAK software. The "Driver Status" options provide dispatch with the vehicles status in the field, including 'stuck in traffic', 'en-route', 'on location', 'passenger on board/dropped', etc.

These statuses are also updated into the FASTTRAK back office accounting system. This allows customers to provide accurate pick-up and drop-off information to their client to eliminate any customer disputes and enhances overall customer satisfaction.

"This integration continues our commitment to our users to supply them with a variety of sources to enhance their business volumes and contain costs in this precarious economic time," said Eddie McCoy, CEO of Phoenix-based FASTTRAK. "The StreetEagle brings our clients the advantage of verifying payroll time worked, proof of service, and vehicle accountability while providing actual client times in car and reducing vehicle operating costs."

Randy Allen, owner of Richmond, Va.-based James Limousine, a chauffeured transportation company, said, "We eagerly agreed to serve as the customer beta test site for the integration between Street Eagle and FASTTRAK because we clearly understood the benefits of having the two systems work together. The integration has been working flawlessly providing us with the capabilities to minimize passenger disruptions and increase our overall customer service."

Along with the added functionality in FASTTRAK Livery Systems, InSight USA's StreetEagle GPS limousine tracking provides customers with the ability to view vehicle locations in real-time, send routes directly to the driver's in-vehicle Garmin navigation unit, run detailed reports of vehicle activity, and receive alerts via e-mail or text message all within the StreetEagle software.

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