Operations

Lancer: The White Knight Of Limo Insurance

Posted on March 20, 2017 by Lexi Tucker - Also by this author

Lancer is a passionate supporter of the chauffeured ransportation industry, as evidenced by their booths at the LCT-NLA Show East and International LCT Show.
Lancer is a passionate supporter of the chauffeured ransportation industry, as evidenced by their booths at the LCT-NLA Show East and International LCT Show.
LONG BEACH, N.Y. — Insurance rates are the second biggest industry challenge cited by operators, according to the 2016-2017 LCT Fact Book. While many different insurance companies catering to the chauffeured transportation industry, Matt Mushorn, vice president and product manager for Lancer Insurance, believes Lancer sets itself apart with its long-term commitment to serving the industry, unparalleled support, and cooperation with national, regional, and state limousine associations.

Benefit Bushels

Whether you operate sedans, SUVs, stretches, limo buses, or motorcoaches, Lancer’s got your back. But Mushorn says insurance coverage isn’t the only valuable asset you’ll gain when you choose them over the competition. Other advantages include:

  • Free and exclusive chauffeur training videos
  • Easy-to-use accident and claim reporting aids, including accident reporting kits and emergency instructions driver wallet cards
  • Weekly loss prevention and risk management focused e-newsletters
  • Onsite support from a national team of regional safety managers
  • Decided advantages of working with the nation’s most experienced passenger transportation claims team

Matt Mushorn, vice president and product manager for Lancer Insurance.
Matt Mushorn, vice president and product manager for Lancer Insurance.
Covered Realities

Naturally, one factor that sets chauffeured transportation apart from TNCs like Uber and Lyft is duty of care. This means having insurance that will protect your clients, vehicles, and reputation. Lancer provides a variety of coverages including:

  • Commercial automobile liability
  • Garage liability
  • General liability (protects other critical components of your business, including your facility, office areas, parking areas, outside storage facilities, and vacant land)
  • Physical damage
  • International coverage

In a testimonial, James Ells, general manager of Avalon Transportation in San Francisco, Calif., said, “When we have a claim, I can count on Lancer to handle it quickly. After an accident, my Lancer reps know our top priority is getting our car back on the road. I’ve had adjusters show up the next day to authorize repairs, with checks to vendors following promptly. And Lancer’s Loss Recovery Program quickly gets us compensated for our vehicle downtime. With Lancer, I always get straight answers, competence, and efficiency. That saves us time and money and makes me look good as a general manager.”

Fast Facts

Location: Headquartered in Long Beach, NY with eight offices across the U.S.

Service: Specializes in providing commercial insurance coverage to the U.S. passenger transportation industry

Founded: 1982

Owners: David P. Delaney, Jr.; Timothy D. Delaney

Employees: 395

Website: www.lancerinsurance.com

Contact: Randy O’Neill, senior vice president

Email: [email protected]

Phone: 800-782-8902 x3264

Constant Contact

For those interested in purchasing Lancer’s insurance coverage, the company makes it easy. You can complete a brief online questionnaire on its website to request a quote, or simply call them (see fact box for contact information).

It’s likely you’ll be able to catch Lancer representatives at local limousine association meetings as well. The business is a supporter of the NLA, Arizona Livery Association, Greater California Livery Association, Florida Limousine Association, Georgia Limousine Association, Greater Atlanta Limousine Association, Houston Area Livery & Charter Association, and Illinois Limousine Association. You can find their roadshow calendar at lancerinsurance.com/roadshow.

Mushorn (far left) served on a panel of expert insurance agents and carriers during the “State of Insurance in the Ground Transportation Industry” session at the LCT-NLA Show East on Nov. 15, 2016
Mushorn (far left) served on a panel of expert insurance agents and carriers during the “State of Insurance in the Ground Transportation Industry” session at the LCT-NLA Show East on Nov. 15, 2016
Expert Advice

Mushorn is vice president and product manager of Lancer’s Limousine Division as well as Lancer’s car rental and vanpool divisions. While primarily involved in supervising and managing his underwriting team, the 17-year Lancer veteran also works with marketing, producer relations, and policyholder services.

He has also written several articles for limousine trade magazines and served as presenter and panelist at many national, regional, and state limousine industry conventions and seminars.

For new operators looking for the best insurance coverage at a good price, Mushorn says, “Make sure to work only with brokers and insurance companies who specialize in the commercial passenger transportation sector.”

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