Operations

Flyte Tyme Taps Teamwork And Workspace To Excel With Service

Posted on January 14, 2016 by Tom Halligan - Also by this author

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(L to R): Ray Gallagher,  vice president of sales and marketing; Paul Murray, chief information officer; Doreen Rose, vice president of finance; Tim Rose, CEO; Maria Amorosso, vice president of business development; Michael Rose, vice president and general manager. (Photos: Michael Falco)
(L to R): Ray Gallagher,  vice president of sales and marketing; Paul Murray, chief information officer; Doreen Rose, vice president of finance; Tim Rose, CEO; Maria Amorosso, vice president of business development; Michael Rose, vice president and general manager. (Photos: Michael Falco)
MAHWAH, N.J. — Flyte Tyme Worldwide Transportation CEO Tim Rose understands better than anyone that the limousine industry is not just a transportation business — it’s a personal service business where success depends on every team member working toward perfecting every ride.

In fact, his company’s motto, “Global in Size-Personal in Service,” are words the company — now in its 37th year — lives by every day and every trip. It is backed up even more by the company’s mission statement pledge to clients:

“The people behind our service make the difference at Flyte Tyme. Our team takes great pride and a genuine interest in going the extra mile for our clients.”

Growth Surges
Flyte Tyme was founded in 1979 as a local limousine company with four limousines serving northern New Jersey. Rose joined in 1997 as a part owner, serving as president and chief operating officer. In 2009, he took over sole ownership of the company. Today, Flyte Tyme has surged to become one of the world’s largest chauffeured transportation companies (ranked No. 4 in LCT’s 2015 Top 50 Largest Fleets with 446 vehicles) and has established officers nationwide coupled with an international network of 700 affiliate partners.

Rose has diversified and expanded the company’s portfolio to include full-scale private transportation services, corporate travel management, meetings and event transportation, and a recent division to provide full turn-key management of transportation services for corporations.

FASTFACTS: Flyte Tyme Worldwide

  • Location: Mahwah, NJ
  • Satellite offices: Princeton, N.J., Stamford, Conn., Philadelphia, Penn., Van Nuys, Calif., Bronx, N.Y., San Francisco
  • Owner: Tim Rose, CEO
  • Founded: 1979
  • Fleet vehicles: 446
  • Annual revenues: $69 million
  • Employees: 650
  • Key managers: Michael Rose, VP and GM; Ray Gallagher, VP of sales/marketing; Maria Amorosso, VP of business development; Doreen Rose, VP of finance; Paul Murray, CIO.
  • Client ratio: 95% corporate; 5% retail.
  • Group business: 7% of total.
  • Client sample: Banks, pharmaceutical and accounting firms.
  • Awards: 2013 LCT OOY Award
  • Website: www.flytetymelimo.com

To put the company’s growth in perspective, when Rose joined Flyte Tyme, its annual revenue was $3.5 million. Today, the company is billing $69 million and Rose has set his sights to double business in the next five years.

In fact, Rose has laid the foundation for future growth by moving into a new state-of-the-art 52,000-square-foot facility in 2014 that houses 105 employees (650 total employees nationwide) with plenty of room to handle anticipated growth to meet its aggressive expansion goals.

Workflow Moves
Rose and his executive team went to great lengths to plan a modern work space that was professional, efficient, comfortable, eco-friendly, and most importantly, fostered a collaborative team environment.

For example, the facility was built in an open design format that connects all departments throughout the first floor, where managers are visible and roam the floor for more face-to-face encounters and a hands-on style, instead of being hunkered down in offices shooting off emails.

“The goal was to make the facility a better work environment that fosters a collaborative spirit, with managers walking around rather than hiding in offices,” Rose says.“In our former facility, departments were segregated, and this new facility I think creates a better work ethic and productivity. We have an open floor plan that groups our meetings and events and customer service teams, call center agents and dispatchers, fleet management services, and billing and accounting. Every department and team is accessible on the floor.”

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