Operations

Headspace and Timing for Your Business

Posted on May 1, 2008 by Dave Allen

It is amazing that in the age of computers many limousine companies still operate without what I call proper “headspace and timing,” a term I borrow from the military. The term sprang from the adjustments needed to operate a .50 caliber machine gun. Through the use of small tools, the weapon would be set to fire properly. However, many soldiers would throw out the manual of settings and guess at the adjustments because of speed. The result was that they sacrificed the ability of their weapon to function properly because it was easier not to use the tools.

 

So how do we adjust the “headspace and timing” of our small businesses?

 

One way may be to purchase computerized reservation management software. Modern dispatching software does more than just place a reservation and spit out a nifty-looking dispatch sheet. Today’s software includes billing and invoicing, flight tracking, destination mapping, and a slew of reports. I just did my annual taxes in less than 10 minutes with the reporting system of my software. Look through this magazine’s advertising and you will find some excellent offerings to enhance your operation. Some of the solutions run in the hundreds of dollars, and some are subscriptions under $100 a month. But ask yourself, if you are trying to keep all of your business in your head (even for one-vehicle companies), is the loss for missing one run greater than the dollars saved by not investing in tools of the trade? What about your reputation?

 

“It took three years of planning to set up our company,” says Kelley Dunn at Las Vegas VIP Limousines. “We knew we needed a computerized system right from the start in order to be competitive.” Her husband, George Busegano, agrees. “Computerized dispatch offers features that help us stay organized,” Busegano said. “We can color-code our reservations, track flights, and easily copy multiple trips for the same client.”

 

Curt Chandler of Bay Area Racing Limos in Pittsburg, Ca. says, “Using software gives the small operator the professional appearance of being a much larger company. I like the online versions because I can access them from anywhere in the country.”

 

But smaller operators with one or two cars that do all of their own driving can’t always be at the computer. Max Paltsev at Dallas, Texas-based LimoAnywhere provides a solution. LimoAnywhere just created LA Mobile, a way to access your reservations, calendar, and dispatching information right from your internet-able phone or device. Max says now owners can successfully monitor their businesses from anywhere, even while on working vacation.

 

[SIDEBAR]

MAKE IT EASY FOR YOU

It will take you time to learn the software just like any other new program or vehicle. So you need to research one that will be easy for you to understand from the start. Don’t be swayed with all the things a company website says you can do with the software. If you can’t figure out how to make a reservation with it, you won’t use it and therefore have wasted your money. Almost all of the software out there offers free trials, so try them all and see what you like best. Once you choose one, learn it and use it. When I was learning my software, I used to write the reservation down on paper, and then put it in the computer. As I got used to the software, I began to type in the entries as I talked to clients.

 

So check out the excellent offerings of reservation management software. I think you’ll be impressed. It’s time to get this portion of your “headspace and timing” adjusted properly so you too can become a straight shooter.

 

 

DAVE ALLEN is the owner of Spokane Racing Limos and Party-N-Motion in Spokane, Wash.

View comments or post a comment on this story. (0 Comments)

Previous

Going Global

More News

Rhode Island Operation Buys Wedding Trolley Service

Operator John Olinger of ROCKSTAR LIMO / O2 Global plans to grow the fleet of Kenny's Coach and Trolleys.

Sister Duo Absorbs What Industry Offers

eNews Exclusive: Briana and Chelsea Candeub of Park Avenue Limousine have learned the importance of never letting educational opportunities pass them by.

Luxury Travel Trends Disrupting The Industry

Brands can no longer rely on low-hanging fruit. Instead, they need to implement differentiating strategies to succeed going forward.

Chosen Payments Assists Operator Who Was Scammed

A suspect used a mobile app to place ride orders directly into a New Jersey company's software system.

Young Limo Entrepreneur Makes His Mark On The Industry

ENEWS EXCLUSIVE: Moe Ahmed started his California-based company at 18 and proves anything is possible when you have an incredible work ethic.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - March 2017 $12.95 INT'L LCT SHOW ISSUE COVER STORY: * Innovate or Die: Show To Be a Business "Disrupter" * *
LCT Magazine - February 2017 $12.95 NEW MODELS ISSUE COVER STORY: * Fleet Vehicles Preview * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close