American Coach Limousine chauffeur Cecel is originally from Atlanta, but loves Chicago and driving through the city.
A quick ride with a chauffeur can have different types of outcomes. Some trips are purely business, and the chauffeur quietly guides the passenger through traffic to the destination. Other times, a client may be in more of a personable mood and start up a conversation. Or, they might have some questions about the area because they are new in town traveling on business.
At this point, the customer service reputation of your brand is partly tied to the demeanor of your chauffeur. If a client enjoys some pleasant conversation en route, this will have a positive effect on their overall opinion of your service. And this is especially true if they learn some valuable knowledge or have a question answered matter-of-factly by a chauffeur.
American Coach Limousine of Chicago, Ill., has started an interview series, where a chauffeur is picked for a quick ride-along and interview. The angles are basic and the editing simple enough to keep the videos at pace and entertaining. A little mood music, and even company theme jingle, complement the chauffeur as he or she explains how they got into the business and what they think of their job.
The interviews are personable and professional, and establish the fact that American Coach Limousine cares about the quality of rides its clients get. Such videos are also great opportunities to highlight other aspects of your company, like green vehicles or self-scheduling apps available, etc. For more information about American Limousine, go to www.americancoachlimousine.com, and check out their Youtube channel at http://bit.ly/AmericanCoachYoutube.