Operations

World Class Act On The Pacific Rim

Posted on September 13, 2013 by - Also by this author

Page 1 of 2



TOKYO — In only five years, 24 Limousine has seen its revenues triple and fleet size double in a heavily populated global economic hub that strictly controls the number of vehicles on the road. There are many reasons for that, spanning customer service, training and availability.

All of its chauffeurs, for example, are English speaking, licensed and trained. They are educated to follow 24 Limousine’s policies about safety, quality and client manners. 24 Limousine operates with unlimited full protection insurance.

Also noteworthy, 24 Limousine offered a staffed exhibit booth at this year’s International LCT Show. The company netted affiliate contacts and promoted its service to the Narita Airport (NRT), Haneda Airport (HND), and the Tokyo and Yokohama areas. Marketing team member Luisa Kawahara, who attended the Show and is pictured here in downtown Tokyo, answered the below questions:

• • • • •
Q: What is unique about chauffeured services in your nation compared to the U.S.?
Chauffeured services and limousines are not as common in Japan, although we feel that knowledge and popularity about chauffeured services are increasing. Most services are concentrated in the main cities, such as Tokyo and Osaka, while you can find a chauffeur service in most states in the U.S. The Japanese government is also very strict on possession of cars; therefore Japanese chauffeured service usually does not have a lot of variety of car types. Also, there is no tipping system in Japan!

• • • • •
What are key challenges of your service area/region?
One challenge for chauffeur service in Tokyo is location. In the U.S., it is very common to have street names for each block, but there are many roads/streets in Japan without street names, which make it hard to point [out] map locations.

• • • • •
What qualities do you look for in a U.S. affiliate?
We look for easy accessibility to communication, despite the time difference, in case of urgent notices or emergencies.

• • • • •
What specific rules or procedures do U.S. operators need to be aware of when affiliating with operators in your nation?
U.S. operators will need to know and abide by the cancellation policies of Japanese chauffeur service companies, as there is less flexibility in these cases.

• • • • •
What are your primary business challenges?
The English language is not commonly used in our country, therefore, it would be difficult finding English-speaking chauffeurs. I believe this does not only apply to 24 Limousine but to all operators in Japan.

View comments or post a comment on this story. (0 Comments)

More News

Hero Chauffeur Lends A Hand After Major Crash

LCT WebXclusive: An employee of Hy’s Limousine in Connecticut didn’t think twice when it came to making sure other drivers were out of harm’s way. 

Addison Lee Adds Groundspan Booking Tools

Corporate clients and travel management companies will have access to book Addison Lee group company services.

Florida Associations Fight For Level Playing Field

TNCs continue to press at the state level for an unfair free ride.

Above All/Boston Car Service Buys Small Operation

The acquisition helps the Boston-area large fleet company grow its service territory toward Cape Cod.

Indiana Operator Adapts To Industry Disruption

Gary Cooper of Affiliated Transportation invests in tech communication tools that impress affiliates and seal the deal with clients.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - February 2017 $12.95 NEW MODELS ISSUE COVER STORY: * Fleet Vehicles Preview * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close