Operations

LCT Summit Generates Heat in Miami Beach

Posted on August 13, 2013 by by Tim Crowley & Martin Romjue, LCT editors

MIAMI BEACH, Fla. — Leading limousine operators and industry veterans from around the world converged at the Ritz Carlton South Beach, June 9-11, to explore the primary topics confronting a changing industry: App-based technology, intense customer service demand, and a rising generation of leaders.

With the NBA Finals kicking off in Miami at the start of the conference, the city was abuzz with energy as local operators juggled transportation for the Miami Heat event while welcoming out-of-town colleagues. Late Spring in South Florida serves as a last climate hurrah before the more humid days of summer with daily monsoon-like thunderstorms.

The trendy, oceanfront Ritz Carlton hotel proved again the perfect place for access to the beach, the famed Art Deco strip, the distinguished Lincoln Road district, and pulsating night clubs on Washington and Collins avenues. About 150 attendees swarmed the beach volleyball games, cocktail making contests, and hosted dinners.

The Summit also offered a deep sea fishing excursion where operators could try their hand at reeling in the biggest catch (if wobbly sea legs hadn’t already betrayed stomachs) and a networking round of golf even after a last minute course change. [Special thanks to Neil Goodman of Aventura Worldwide for rescuing the golf event].

The speakers featured top-notch experts in technology, with innovator and tech executive Tom Depasquale offering his insights on the latest e-hail mobile apps affecting the industry and Deem Ground executive Amy Harris detailing trends in managed versus unmanaged corporate travel.

The debut of the LCT Fast 40 Group brought together three panels of Gen X and Gen Y company owners and leaders about or under the age of 40 who shared real-life experiences and opinions on how emerging technologies are changing the traditional business model of an operator, and what the industry can do to capitalize on it.

Down Lincoln Road, Tesla Motors hosted a luncheon at its dealership that gave operators the chance to learn about the electric vehicle and take turns sitting inside. The Summit concluded with an inspiring presentation by the Disney Institute on specific approaches to customer service.

VIEW THE SUMMIT PHOTO GALLERY HERE

Strong Sponsor List

The Summit was made possible through a generous roster of industry sponsors: Don Brown Bus Sales, Lancer Insurance, The Lincoln Motor Company, MadKota Technologies, Cadillac Professional Vehicles, Tesla, A1A Airport and Limousine Service, Acton Fleet Sales/SoCal Penske, Driving Results, Ground Widgets, Livery Coach, Mercedes-Benz, Nations Bus, Sedan Magic, Toyota Fleet and Turtle Top.

Aventura Worldwide Transportation Service of Miami was the official transportation sponsor.

View comments or post a comment on this story. (0 Comments)

More News

These Brothers Succeed By Following The Rules

eNews Exclusive: Selim and Umut Aslan avoid cutting corners while working in the regulatory heavy state of California.

Brazil Operation Builds Affiliate Trust At Home And Abroad

Flavia Coppa of Shift Corporate Mobility gets to know the companies she works with wherever they are by using whatever means possible.

Uber Extends Sexual Harassment Probe

The TNC faces more pressure over the results of its review, particularly after the scandal that ousted Fox News' Bill O'Reilly. 

 

Only 4% Of Uber Drivers Stay A Year Or More

Retention is an even worse problem for the TNC than for the taxi and limo industries.

New Jersey Operators Are Perfect Mix Of Old And New

eNews Exclusive: The co-owners of First Choice Limousine play to their strengths to create a blend of traditional customer service with an understanding of the Millennial mentality.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - April 2017 $12.95 F&I / SPECIAL EVENTS ISSUE COVER STORY: * Don't Panic: Confronting Worst Fears - Fleet Risks * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close