Improved Airport Relationships Mean Better Business

Posted on March 1, 1998 by Sara Eastwood-McLean - Also by this author

According to LCT’s 1997 market research studies, 24 percent of operator revenue sources are derived from airport transfers. That equates to more than $500 million per year. In fact, airport business exceeds all other revenue streams, including weddings and proms, nights on the town, and corporate work.

This is the very reason LCT dedicated months of hard work to bring you an industry first. In this, the official “Show Issue,” our airport cover story marks a significant milestone for us. We surveyed operators across the country and developed an airport rating system to compile a list of the best airports in the United States.

Additionally, life at certain other airports are difficult for livery operators. The article also details responses from the survey that identifies some of the most significant problems at airports across the country.

This was no easy task. Senior editor, Tom Mazza, was charged with the job of pulling most of the research together.

As in most cases, the media is usually either a friend or foe. This project angered some parties, particularly managers of airports receiving a poor review. In some cases, LCT was warned by some prominent airport personnel that they would retaliate against local operators if our report was published.

We left many of our sources anonymous because they also feared retaliation by their local airports. LCT is not concerned about the grumbling that airport personnel made to us. I urge the operators who provided information not to be concerned, either. While no one enjoys negative press, history has proven that once a story is out in the open, changes for the better are certain to happen.

Needless to say, despite the controversy, we believe the industry will benefit tremendously from the information published in this article. We encourage regional associations to use this article as a model for negotiating better provisions at your own airports. We also strongly encourage your feedback. Groundbreaking stories are always exciting because they stimulate thought, which spurs ideas. Please don’t hesitate to pass along some of your ideas so next year we can further expand on this topic.

View comments or post a comment on this story. (0 Comments)

More News

NLA Supports, Celebrates Charities At LCT East

Early bird and group discounts end today, so don’t miss your chance to attend this event at the show!

Attention To Detail Sets California Operator Apart

WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.

Uber's Creepy Drones And Drivers

TNC Travesties Of The Week: The company's marketing techniques prove to be just as aggressive as their independent contractors. 

70 Defining Moments In Luxury Industry History

From the 1970s to the present, check out these incredible events that affect the wider luxury services and products sector. 

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close