Operations

In Angry America — How Do You Protect Your Driving Employees?

Posted on April 18, 2013 by

Page 1 of 3

The headlines read:

Hoboken man is arrested after allegedly beating driver, taking limousine after suspect’s offer of McDonalds was declined, 12/22/2010, The [Newark] Star Ledger

Limo Driver in Hoboken assaulted by cabbie after letting pedestrian cross street, 1/24/2013, Hoboken Now

Naomi Campbell attacks limo driver and makes a run for it, 3/3/2010, Today’s News NJ

Man accused with attacking limo driver in Westwood, 11/10/2010, NorthJersey.com

Man held in attack on limo driver, 8/04/1989, Philly.com

‘Jersey Shore’ bad-girl Angelina Pivarnick attacks limo driver, 10/9/2010, Examiner.com

New Jersey Man Being Sentenced for Rape Assault on Limo Driver 6/25/2008, The [Newark] Star Ledger

Jayson Williams gets 5 years for covering up Limo Driver Shooting 2/23/2010, DNA info.com

New Jersey Limousine Driver Attacked by passengers, 2/18/2011, www.carsforstars.com

Limo Driver alleges actor’s son attacked him, 11/17/1999, Highbeam.com

And those are limousine-related headlines just from New Jersey. The aggression against chauffeurs and drivers appears to be getting bolder and more frequent.

We read a lot about protecting the riding public. Transportation companies work hard to ensure their safety. From background to motor vehicle checks, operators are diligent in making sure that their clients are being driven safely. But rarely do we read about steps and initiatives to protect chauffeurs and drivers.

Given so many headlines, which took just minutes to find, this issue is real for the limousine industry and mostly unaddressed.

Lack of Training
In an informal poll, limousine operators were asked if protecting the chauffeur and ensuring his safety are included in their training. Only two out of 50 companies responded yes. As an industry, we are more concerned with how we treat clients and run vehicles than about the overall safety of the chauffeurs. Not all cases are alike. A percentage of the headlines above involved a driver who did or said something offensive or provocative to the passenger, proving that etiquette training goes with safety training. However, it’s not every day that we have Naomi Campbell, Angelina Pivarnick, or Michael Douglas’ son in the car. But we do have a daily chance of getting the angry McDonald’s dude.
The issue seems to be more blatant in the taxi industry where drivers pick-up strangers off the street and get paid mostly in cash. The Occupational Health and Safety Administration (OSHA) addressed the issue of homicides for taxi drivers in its white paper entitled, “Preventing violence against taxi and for-hire drivers” (source: http://www.osha.gov/Publications/taxi-driver-violence-factsheet.pdf). OSHA states that taxi drivers are 20 times more likely to get murdered on the job than any other worker. That statistic is staggering.

View comments or post a comment on this story. (2 Comments)

More News

Company Accused Of Ditching Couples At The Altar

One client says once the deposits were collected, the Cleveland-based business stopped responding to their calls and emails.

Uber Drivers Complain About The Silliest Things

TNC Travesties Of The Week: Some independent contractors just don't have what it takes to be chauffeurs.

Limo Caddy Can Upgrade A Back Seat To First Class

LCT WEB-X-CLUSIVE: Going the extra mile for customers is made easy with PLATROS’ patent-pending seatback pocket device.

Why You Need A Social Customer Service Strategy

Whether you like it or not, people are talking about your business on social media.

Treat Your Employees Right For Maximum ROI

There’s no better way to show your appreciation than giving them what they need to do their job. 

See More News

Facebook Comments ()

Comments (2)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close