Operations

How To Enhance Your Wedding Services

Posted on March 18, 2013 by

Page 1 of 4

Just as quickly as blue skies can blush gray with rain clouds, so can a beautiful young bride morph into a Bridezilla whose wrath discriminates not. Wedding clients require special care and attention to detail, especially with high levels of stress, anxiety and pressure brewing behind even the most serene scene.

Here are some ways limousine operators can deflect potential issues and put the wedding couple at ease:

This 1961 Lincoln Continental Convertible belongs to Eli Darland of Rare Form Limousine in Seattle, who has put it in his fleet as a
wedding getaway car.
This 1961 Lincoln Continental Convertible belongs to Eli Darland of Rare Form Limousine in Seattle, who has put it in his fleet as awedding getaway car.

Booking
The best way to deal with Bridezilla is to prevent her from ever coming out. Communication is key to ensuring great service, says Crispin Bottomley of Niagara Classic Transport in Niagara-on-the-Lake, Ontario. “At the time of booking, even if it’s months away, try to get as much information as possible,” he says. “This process can help you to learn who the decision maker for the wedding is.”

It’s important to know if the decision maker is the bride- or groom-to-be, because men and women behave differently when it comes to planning things. Eli Darland, CEO of Rare Form Limousine in Seattle, Wash., and a 2012 LCT Operator of the Year, has observed that women are more comfortable giving over control to his team while men have a more difficult time and “just want to know everything” and micromanage the event.

“It’s important that you stay calm and answer each question that they ask, and try not to get frustrated, even if they ask the same question twice or three times,” Darland says. When clients are finished with their questions, Darland will ask them if they have any more to let them know that, although they asked a lot of questions already, he’s willing to answer every last one until they don’t have any left.

View comments or post a comment on this story. (0 Comments)

More News

LiQMeng Pampers The Seating Plan

WebXclusive: The Taiwanese company provides upfit kits that will turn a regular ride into a luxurious experience.

All In A Day's Driving For Uber

TNC Travesties of the Week: Exploiting law loopholes, treating drivers like work machines, and more sexual assaults.

Tragic Accident Illustrates Need For Party Bus Rules

Analysis: Don’t let your client's night around the city turn into a horrific event. 

Tradition Trumps Hip For Luxury Brand Love

Many companies turn to storytelling to differentiate their products, however authenticity is crucial.

In A Troubled World, Remember Why People Travel

In pursuit of the foreign, we’re often shown by comparison how much of it we have here at home.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close