Operations

How To Help Clients With Vendors At The Ready

Posted on August 20, 2012 by - Also by this author

Page 1 of 3

Murphy’s Law says, “Anything that can go wrong, will go wrong.” Chauffeurs are often the first to learn of problems a corporate passenger might experience. From projection systems that fail to copies of proposals mistakenly left behind at the home office, we hear it all. Many corporate event planners, travel planners and administrative assistants ask about amenities that may be needed by your arriving passenger because they know a chauffeur is usually the first person seen in an arriving city and generally will know the area well.

Being prepared
From needing 20 copies of a proposal in a hurry to a larger meeting location, there are many things your passenger may call upon you to fulfill. Being “prepared” doesn’t mean knowing where to obtain and procure services. It means having an account established in advance. It means developing relationships with the people you call upon, so that when you call, they understand the importance of getting a rush job done. You can’t simply open an account with an equipment rental company and expect them to jump through hoops for you if you don’t know the name of a single employee.

JoRonco Party Rentals in Bakersfield, Calif., provides tables, chairs, podiums, staging, sound systems and nearly any items needed for an event or party.
JoRonco Party Rentals in Bakersfield, Calif., provides tables, chairs, podiums, staging, sound systems and nearly any items needed for an event or party.

Find a dedicated representative and stop by and visit on occasion or call just to keep communication open. Make sure you know all they have to offer. Refer business to the company as often as possible and tell your contacts when you refer them. Make sure your representative knows exactly what your company offers as well and provide them with brochures to give to their clients. You are both in the business of working events so a marketing partnership is easy to forge and you are targeting the same clients.

Increase profits with pass-thru billing
It is possible to increase your profit by marking up the goods and services provided to your client by using “pass-thru” billing. That is, you procure the services directly from the third party vendor and add it to your final charges to the client. Most businesses enjoy paying one vendor for everything.

Most people also enjoy making one phone call to get many things accomplished. Clients will appreciate it if you can take care of such things during the initial reservation or an emergency. Many operators seek and obtain additional services to please the client without charging. We are in the service business and you should charge for anything that consumes your time.

Ask your vendors in advance if they are willing to provide a discount to you for mark up to your client or pay you a commission. In some cases, they may provide you with two invoices. One invoice will be to present to your client with the retail value and the other will show the discounted amount actually paid by you.

Depending on the discount you receive from the vendor, a fair and reasonable mark up for most things passed thru on your invoice is 15-25%. If you are not able to make a profit from your involvement, you should consider a direct referral between the buyer and seller and save your time.

View comments or post a comment on this story. (0 Comments)

More News

Tech Entrepreneur Puts Limo Company Up For Sale

The Southern California operation comes with a prestigious list of VIP, celebrity, and corporate clients.

Company Fined For Trading Discounts For Good Reviews

More than 500 people wrote nearly 700 reviews on Yelp and Google, as well as on the company's app pages.

If You Want More Affiliates, Form Relationships First

South Carolina operator Ashley Richey believes you must build a stellar reputation before asking to affiliate with another company.

Ten Tips For Marketing In The Digital Age

From understanding your target audience to retaining customers, here are some helpful online strategies. 

Company Accused Of Ditching Couples At The Altar

One client says once the deposits were collected, the Cleveland-based business stopped responding to their calls and emails.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close