Operations

What To Know About Business Travelers

Posted on April 19, 2012 by

Page 1 of 2

The rigorous requirements of the post-recession business environment have influenced the demands business travel clients place on chauffeured transportation operators.

Jammed schedules with little or no breathing room make it necessary for business travel clients to be efficient with their time. Operators who create the right experience that allows clients to be relaxed and productive can earn their loyalty and repeat business.

Barry Gross, executive director of Charlottesville, Va.-based A Goff Limousine and Bus Company, says he focuses his company’s pitch on the productive hours corporate clients can find in the car. “The caliber of clients we serve, like those from the University of Virginia, are extremely busy and looking for productive time. Dollars are not the enemy for them; time is the enemy.”

Gross believes the industry is doing a good job of stressing the benefits of chauffeured transportation while helping clients understand that it’s a defensible cost, not just a luxury.

“Perception of chauffeured transportation as a luxury is falling by the wayside as you actually drill down and weigh out the dollars-and-cents value of it,” he says. “When clients don’t have to worry about driving or finding parking or lugging bags on a trip, they’re able to spend that time answering emails on their smartphones, working on a laptop, or preparing for business meetings.”

This observation is echoed by Denis Jackson, COO of San Francisco-based Bauer’s Intelligent Transportation, who says that business travel clients’ needs are based around comfort and workspace capability. “Business travelers and their employers want the transportation service to be as consumer-friendly as possible with seamless connectivity to the Internet,” Jackson says.

To meet these needs, Bauer’s buses offer tables, reversed seats with enough space in between them, abundant power supply, and fast Internet connectivity. These amenities “extend the office to the commuter coach.”

Business travelers also have moved away from ostentatious forms of travel, such as in limousines, to under-the-radar vehicles, says Chris Ritenour, national affiliate director of Laguna Hills, Calif.-based CLI Worldwide Transportation. Vans and minibuses have grown in popularity for group travel due to their low key appearances, cost-effectiveness, and ability to accommodate workspace amenities.
[email protected]

View comments or post a comment on this story. (0 Comments)

More News

What Judges Look For In OOY Award Entries

Read up on what some contenders have already submitted in their running to become an Operator of the Year.

Atlanta Operator Supports Strength In Numbers

Chad Casey knows industry involvement is a must when discovering new affiliates.

Chauffeur Retention Made Easy: Show You Care

WEB-X-CLUSIVE: The key to happy employees is understanding what they mean to you and your business.

California Operations Combine To Span Regions

Classique Limousines Worldwide in Orange County buys Showcase Limousines based in the Inland Empire.

Renault Purchases Tech Startup Karhoo

The taxi comparison app has found new life with the French carmaker.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - January 2017 $12.95 THE MONEY ISSUE COVER STORY: * Dashboard Helps Steer Company Finances * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close