Operations

New England Operator Is All Things To All Clients

Posted on September 30, 2011 by

Page 1 of 2

Tom Arrighi swore he would never get into his parents’ taxi business, but in 1987 he left his job as director of sales for a New England chemical company to do just that.

“My father was going to sell his company to someone who had a bad reputation, so my brother Michael and I took over the business to see if we could change its direction,” Arrighi says. He created A&A Metro Transportation as the executive transportation division and has since grown to 108 vehicles.

Diversity is key
Arrighi’s fleet consists of minibuses, motorcoaches, sedans and vans. “Your clients need more than to just go back and forth from airports, and you need the ability to do all those other things,” he says. “Our company’s motto is ‘World class, worldwide’ and our goal is to handle clients’ needs wherever they go. We nurtured our original clients who used to use taxis and now use black cars and vans.”

About 55% of Arrighi’s clients are corporate, and the rest include colleges, professional sports teams and associations, and stadiums that host special events. Arrighi regularly attends the LCT Shows and the Taxi, Limousine and Paratransit Association Expo to network and find more opportunities.

What’s the secret?
“The secret to the whole business is expanding your entire customer base and expanding your own market,” Arrighi says. “We looked at our existing market — a college town — and I started talking to colleges about answering all of their transportation needs.”

Arrighi farmed out sedan work until the demand justified the purchase of his own cars and applied the same method with bigger vehicles to handle groups.

In addition to executive chauffeured transportation, Arrighi runs the original taxi company — Bill’s Taxi — and has a division for school and medical transportation. He maximizes the longevity of his vehicles by filtering them through A&A Metro when they’re new and moving them to the medical or taxi fleet when they’re replaced by newer vehicles.

View comments or post a comment on this story. (0 Comments)

More News

If You Want More Affiliates, Form Relationships First

Ashley Richey of Going Coastal Transportation in South Carolina believes you must build a stellar reputation before asking to affiliate with another company.

Ten Tips For Marketing In The Digital Age

From understanding your target audience to retaining customers, here are some helpful online strategies. 

Company Accused Of Ditching Couples At The Altar

One client says once the deposits were collected, the Cleveland-based business stopped responding to their calls and emails.

Uber Drivers Complain About The Silliest Things

TNC Travesties Of The Week: Some independent contractors just don't have what it takes to be chauffeurs.

Limo Caddy Can Upgrade A Back Seat To First Class

LCT WEB-X-CLUSIVE: Going the extra mile for customers is made easy with PLATROS’ patent-pending seatback pocket device.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - December 2016 $12.95 GLOBAL/INTERNATIONAL ISSUE COVER STORY: * The Coolest Operators on the Planet * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close