New England Operator Is All Things To All Clients

Posted on September 30, 2011 by

Page 1 of 2

Tom Arrighi swore he would never get into his parents’ taxi business, but in 1987 he left his job as director of sales for a New England chemical company to do just that.

“My father was going to sell his company to someone who had a bad reputation, so my brother Michael and I took over the business to see if we could change its direction,” Arrighi says. He created A&A Metro Transportation as the executive transportation division and has since grown to 108 vehicles.

Diversity is key
Arrighi’s fleet consists of minibuses, motorcoaches, sedans and vans. “Your clients need more than to just go back and forth from airports, and you need the ability to do all those other things,” he says. “Our company’s motto is ‘World class, worldwide’ and our goal is to handle clients’ needs wherever they go. We nurtured our original clients who used to use taxis and now use black cars and vans.”

About 55% of Arrighi’s clients are corporate, and the rest include colleges, professional sports teams and associations, and stadiums that host special events. Arrighi regularly attends the LCT Shows and the Taxi, Limousine and Paratransit Association Expo to network and find more opportunities.

What’s the secret?
“The secret to the whole business is expanding your entire customer base and expanding your own market,” Arrighi says. “We looked at our existing market — a college town — and I started talking to colleges about answering all of their transportation needs.”

Arrighi farmed out sedan work until the demand justified the purchase of his own cars and applied the same method with bigger vehicles to handle groups.

In addition to executive chauffeured transportation, Arrighi runs the original taxi company — Bill’s Taxi — and has a division for school and medical transportation. He maximizes the longevity of his vehicles by filtering them through A&A Metro when they’re new and moving them to the medical or taxi fleet when they’re replaced by newer vehicles.

View comments or post a comment on this story. (0 Comments)

More News

NLA Supports, Celebrates Charities At LCT East

Early bird and group discounts end today, so don’t miss your chance to attend this event at the show!

Attention To Detail Sets California Operator Apart

WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.

Uber's Creepy Drones And Drivers

TNC Travesties Of The Week: The company's marketing techniques prove to be just as aggressive as their independent contractors. 

70 Defining Moments In Luxury Industry History

From the 1970s to the present, check out these incredible events that affect the wider luxury services and products sector. 

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

See More News

Facebook Comments ()

Comments (0)

Post a Comment



See More

See More

See More

See More

LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close