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The LCT 100 Fleets Black Book gets a lot of attention for sizing up companies based on fleet counts, but at the end of the day the word “black” counts the most for operations of any fleet size.
The true mark of success in the chauffeured transportation industry: Do you run a quality fleet of black vehicles that put you in the black financially?
Operators nationwide responded to an LCT request for best practices and helpful tips on running fleets for the long haul. Those who responded are featured below. Some of the ideas were offered by more than one operator, so LCT culled the tips to avoid identical information.
[EDITOR'S NOTE: Below is a sample of advice and comments from operators around the nation who are featured in the August 2011 issue of LCT Magazine].
Premier Transportation & Limousine Service
- To save on fuel, Premier uses GPS technology. It monitors idle times and vehicle speeds, and restricts them accordingly. Chauffeurs cannot let their vehicles idle unnecessarily or use them for personal reasons.
- Buying larger vehicles means more people can be driven at one time for less fuel.
- Premier uses premium supplies such as synthetic oil and conducts above the standard maintenance requirements for tune ups and air filter changes which result in better gas mileage.
- All clients are extended a complimentary 30 minutes of service time which includes a 15-minute early spot time and 15-minute wait time.
- Premier tracks clients’ flights and does not charge for delays and flight cancellations.
- It offers baggage greeter services for all airport runs (either assigned chauffeur or a separate greeter) or Premier’s chauffeur will be standing next to the vehicle with a custom-made sign.
- Large groups get a reserved airport booth and greeting from a client service representative. Stanchions direct the group to the airport booth for check-in.
- Clients get complimentary water, mints and tissues.
- Networking and word-of-mouth add accounts through referrals. Company managers attend events and meetings to build relationships with local and global businesses.
- Premier pays fixed chauffeur wages and primarily offers pay increases through price increases. Staff is scheduled with limited hours; overtime is prohibited.
- Focusing on retention through cross-training, talent sourcing, and inside promotions enables the company to save money on wages and turnover.
- Premier markets during slow and stagnant business cycles.