Operations

Longevity and Success Are Based on Fundamental Principles

Posted on November 1, 2005 by LCT Staff - Also by this author

Founded in 1979, DaBryan Coach Builders in Springfield, Mo., has weathered the economic storms that many coachbuilders, over the years, have fallen victim to. When Dan Mitchell took over the reins as president in 1996, DaBryan was already well-established as a leading coachbuilder in the industry. For Mitchell, sticking to the fundamental principles the company was founded on is part-and-parcel of DaBryan’s continued success.

Says Mitchell, “The fundamental principles that drive the success of DaBryan Coach can be summed up simply as quality, integrity and honesty. We have worked through the years to weave those principles into our culture and to attempt to make them second nature for our employees.”

All businesses should incorporate core values, continues Mitchell. It’s these values that are the stepping stones for a successful company. The following principles and values are what DaBryan Coach Builders has built its reputation on from day one:

1. Take care of your customers. Customers want to get a good value and they want to deal with people who they can trust. They want you to do as you say and say as you do. DaBryan works to establish customers’ trust by quickly processing titles, resolving warranty issues and offering reasonable assistance.
2. Build a quality product. This attribute obviously factors into the customer’s value equation and drives the sales process. It is also important in building pride within your organization and for yourself. No one wants to buy from or work for a company that manufactures poor-quality vehicles. Strive to be the best. The cost you incur becomes an investment that pays dividends.
3. Take care of your employees. Employees make your business successful. Work to make your employees successful. Compensation and benefits are only part of the equation. Employees need to be proud of their company and properly fit within the culture. Employees need policies, processes and organization in order to measure their own success. Reward results. Rid your organization of bad employees — they drag down your good ones.
4. Pay your bills. This sounds pretty simple but many companies damage themselves by not properly handling their obligations. Vendor relationships are very important and the surest way to sever that relationship is to not pay on time or as promised. Everyone has cash-flow issues now and again. If a short-term issue comes about, just keep your vendor advised and work out terms. Then keep your word. You should always have adequate cash available. That is what fuels a business.
5. Be honest. If you are not truthful or if you fail to do what you say you will, it doesn’t take long for customers, employees and vendors to look elsewhere. Business is so much easier when it is built on honest activities. You can’t really be successful doing it any other way.

View comments or post a comment on this story. (0 Comments)

More News

Party Bus Pot Tours Try To Reckon With Smoking Ban

If you can drink wine on a wine tour bus...Las Vegas operators want to allow onboard cannabis consumption.

Uber Takes Biggest Bite Out Of Taxi, Rental Car Industries

Money spent on rental cars and taxis each fell by 2% to 29% and 8%, respectively.

Sick Day? Vacation Day? With PTO, It Doesn't Matter

Robert Gaskill of Motev in Los Angeles explains how his company deals with employees who need time off.

Uber Tries To Stop Driver Exodus By Treating Them Better

The TNC admits the way it handles drivers is an "existential threat" to its $70 billion business.

Charter Bus Booked Solid For Total Eclipse

The city of Washington, Missouri is making a three-day event of the solar phenomenon, with events starting Aug. 19.

 

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close