Operations

Operators Need to Keep Staff Motivated and Part of the Team

Posted on October 1, 2002 by LCT Staff - Also by this author

The bottom line is that if your employees aren't happy working for you then your company is going to suffer. If you see, or even sense, that this is becoming the feeling for most of your staff, you need to fix it right away.

I was talking with a chauffeur the other day. He didn't know who I was, and we started talking about his job. He told me that he had been driving for about 10 years and had been working for his current company for a little more than a year. That's when he launched into how unhappy he is at his current company. He said that he wasn't really motivated to go into work for his current employer.

I thought to myself, employers need to retain veteran staff members. Especially when times are tough. The best way to do this is to make sure your staff's morale is up, and make them want to work for you.

I think back to what Doug Werdabaugh, senior vice president at Carey International said at the LCT Show this year. He explained that good managers enroll their staff in the vision that they have. You need to communicate with them and make sure that they are able to see what you see. Communication is the key to keeping your staff on the same page as you and keeping them motivated.

This needs to be the same for your entire staff. You may interact with your office staff on a daily basis, but you may not always see your chauffeurs as often. This being the case, you will need to make an effort to make sure that your entire staff feels included. Company picnics or lunches on a quarterly basis are a great way to help everyone feel a part of the team. It's a great time for you as the owner to inform the entire staff of updates as well as thank them for their hard work.

Another way you can help make members of your staff feel a part of the team is by acknowledging something about an individual. For example, if you know that one of your chauffeurs just bought a fishing boat, take a minute the next time you see him and say: "Hi Bob, how's that fishing boat working out for you?" It may sound silly or you may not think that you have time for this, but the benefits of this kind of acknowledgement will pay off for you down the road. Your staff will feel more like a part of a team rather than just an employee.

Also, when a member of your staff does something good, whether it be something that saves the company some money, gets a big account for you or something worth praise, be sure to let them know you appreciate it. And let them know in public. They saying goes, "praise in public, criticize in private." This will do a lot to boost the morale of the staff.

The economy is still not where it was. So in these times, when you will be demanding more from your employees, it's critical that you make them feel a part of a team. Feeling like a part of a team and that their leadership cares about them will help motivate them to work hard for you.

View comments or post a comment on this story. (0 Comments)

More News

Go Riteway Celebrates 60 Years In Bus Business

The Wisconsin company started with just four school buses and now has 1,000 vehicles serving several ground transportation sectors.

Colorado Operator Buys Affiliate To Widen Service Region

eNews Exclusive: B-Line Express in Vail will now cover even more ground in the retail-heavy state.

Why Uber Can't Be Fixed And Must Be Shut Down

Analysis: The TNC's lower costs brought lower prices, with resulting popularity and growth. But its use of noncommercial cars was unlawful from the start.

Empire CLS Featured In Meetings + Events Magazine

The article describes the chauffeured transportation provider's newest additions to its fleet: 56-passenger motorcoaches.

Unique II Brings Its Luxury Service To Florida FBO

The New Jersey company expands its chauffeured experience to  private charter jet clientele at Opa-locka.

See More News

Facebook Comments ()

Comments (0)

Post a Comment

Submit

Blog

See More

LCT Store

LCT Magazine - July 2017 $12.95 COVER STORY: * Why These Titans Work So Hard to Give it Away * *
LCT Magazine - June/Fact Book 2017 $47.95 * Facts & Stats * Directors & Guides *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close