Operations

What You Can Do About The Chauffeur Shortage

Posted on July 1, 2014 by Sara Eastwood-McLean - Also by this author

Page 1 of 2

Photo by Capstar Chauffeurs Limited of London, U.K. www.capstarchauffeurs.com.
Photo by Capstar Chauffeurs Limited of London, U.K. www.capstarchauffeurs.com.

Blame it on the American Dream to be your own boss and own a piece of Americana. The reality of a serious shortage of chauffeurs proves the business dream can bring obstacles. In 2009, the limo industry reduced its labor pool by 35% on average nationwide.

And the number of owners of chauffeured transportation companies fell from a record high of about 11,000 in 2007 to a record low of under 7,000 by 2010.

Today, business demand, especially in groups and corporate travel, has risen to the same level as pre-recession 2007, yet the number of owners has not kept pace. We are faced with two unique challenges: First, we must keep the people we have and avoid turnover. Second, we need to recruit and train and do it under extreme pressure in an elusive employee market. Here are some ways to encourage your chauffeurs and staff to stay:

Minimize employee turnover: Employees who feel a sense of ownership of the organization are less likely to leave. Create a sense of ownership by giving responsibility to employees. Make their duties look significant and not just another activity. Express appreciation regularly. Make everyone feel they contributed to successes. Employees who feel appreciated and successful are less likely to leave.

Listen closely: Money is one of the least common reasons for turnover, so if you are experiencing a high turnover, throwing money at the problem will not make it go away (although it might hide the problem for a while). Debrief employees who quit and find out the “why” behind their decisions. If you continue to allow the employees to leave without any efforts to stop them, you create a culture that becomes the norm in your business.

Give awards and rewards for achievement: Awards can be items such as employee pins for good attendance or cash incentives for increased department productivity. You also can offer some form of extra pay as a reward, or free company merchandise. However, stay away from incentive programs that pit employees against one another, as the resulting competition can yield tension and bad faith.

Cross-training: Many employees eventually get bored and like the challenge of learning new skills. Having employees who know more than just their jobs benefits you and them. If you lose an employee, you have others who can step in and take their place. If a job is phased out, the employee can move to a new area with acquired skills. Cross-training also looks more appealing when employees understand it’s the way of career survival in today’s workplace.

View comments or post a comment on this story. (2 Comments)

More News

Uber Gets Silly, Creepy & Cheap

TNC Travesties Of The Week: Selfie check-ins and ghost drivers. . . and people still debate driver background checks?

Top Luxury Hotels Thrive Despite Global Travel Drop

Affluent consumers are cutting down on stays with a modest decrease in booked nights.

How Tech Platforms Are Changing Business Travel

A dizzying number of mobile icons now let executives manage their flights, hotels, rail tickets, security and expenses.

RedCoach Brings Affordable Luxury Travel To Florida

The company is the first express bus service to offer city center to city center travel, and provides travelers with first-class amenities.

How To Prepare Your Business Card For The Digital Age

LCT WebXclusive: Technology is making it easier than ever for operators to stand out — if they take the time to learn how to use it properly.

See More News

Facebook Comments ()

Comments (2)

Post a Comment

Submit

Blogs

See More

See More

See More

See More

LCT Store

LCT Magazine - September 2016 $12.95 COVER STORY: * How Do We Max Our Markets? * *



Connect

Experience the three annual industry events for networking for business, showcasing vehicles and products, and getting the tools for success.

Read About Your Region

What’s Happening Near You?
Click on any state to see the latest industry news and events in that region.

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Metro Magazine

Serving the bus and passenger rail industries for more than a century

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

Please sign in or register to .    Close