MAY LCT Publisher's Page: The art of entrepreneurship is to never evolve to the point where your instincts are snuffed out.
MAY LCT: It’s better to find ways to engage the customers you have than to waste time getting small responses to costly shotgun ads.
MAY LCT: Ignorance is not bliss and won't qualify as a good defense if you violate labor laws or attract a class action lawsuit.
MAY LCT: Industry experts advise satisfied clients are more likely to become word-of-mouth ambassadors for your company.
MAY LCT: Operators can get more out of fleet vehicles by partnering with local groups, keeping prices flexible, and promoting services through social media and videos.
MAY LCT: The biggest story of ILCT Show 2016 was the debut of the revived, reengineered, and retro-styled legacy nameplate.
MAY LCT: MGM Resorts executive Mary Ann Sena-Edelen inspired attendees with legendary service secrets.
MAY LCT: 2016 ILCT Show keynoter Peter Sheahan told operators to break out of their comfort zones and learn from their competitors.
MAY LCT: Keynote speaker Doug Lipp brought service and leadership advice from the happiest place on Earth to the Show stage.
MAY LCT: State of the Industry messages highlight need for more customer contact and service, technology, and social media.
MAY LCT: PayHawk wants to ensure customers believe they are being catered to as individuals.
MAY LCT: No matter who wins, lobbying efforts will continue the call to level the playing field.
MAY LCT: This step-by-step primer helps explain how to sell your limousine company — or buy one.
MAY LCT: Texting, calling, or prompting via tablets are all options that help dispatchers and chauffeurs avoid distracted driving.
MAY LCT: Preferred Car & Limousine creates its own approach to all aspects of operations, from entertainment to dress codes.
MAY LCT Editor's Edge: What ground transporation and digital media have in common.