JAN. LCT: The new app wants to give people more choice when it comes to booking a ride.
JAN. LCT: It's not just about picking up and dropping off. How well do you communicate?
January Editor's Column: Beware of all-or-nothing, one-size-fits-all approaches being sold to the industry. Skies don't fall.
JAN. LCT.: Operator Jeff Shanker explains what business skills and qualities are needed for a position crucial to growth and customer service.
JAN. LCT: A former operator shares 5 painful lessons learned while moving groups in one of America’s busiest convention cities.
JAN. LCT: The 2016 outlook is bright, but managing client expectations and budgets can be sticky issues.
JAN. LCT: In a fun and productive session of the show, I hosted a networking mixer that greased new friendships and referrals.
JAN. LCT: Finding quality chauffeurs in a competitive labor market requires knowing where and how to look.
JAN. LCT: An expert shows how the first few moments with a customer can close a sale or ensure lasting loyalty to your company.
JAN. LCT: TNCs have made inroads, but travel managers remain leery of unregulated transportation network companies.
JAN. LCT: The National Limousine Industry gains momentum in its messaging about the troubles posed by TNCs.
JAN. LCT: Minnesota operator Chad Peterson left a sales management job to get into the limousine business.
January Publisher's Page: Divided loyalties and multiple choices are good for competition and creative solutions.