Magazine

October 2013 Issue

Coachbuiler Structures Limos That Last

Martin Romjue

OCT. LCT COVER: Limo designer and builder Philip Eiselin combines diverse orders and tastes with the quality of a major manufacturer.

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Featured Articles

Getting Your Prices Right
Operations| October 7, 2013

Getting Your Prices Right

To understand dynamic pricing, look no further than the passengers on your next flight. Do you want to know if you really got a good deal on your ticket?

HOW TO: Resolve Customer Complaints
Operations| October 4, 2013

HOW TO: Resolve Customer Complaints

OCTOBER LCT: You can’t please everyone all the time but having set procedures can benefit long-term relationships.

When Your Customers Have Great Expectations
Operations| October 17, 2013

When Your Customers Have Great Expectations

OCTOBER LCT: Learn how an award winning training system and doctrine builds loyalty with employees and customers.

Disney Designs Customer Excellence
Operations| October 16, 2013

Disney Designs Customer Excellence

OCTOBER LCT: The Disney Institute serves up a primer on quality service standards that radiate far beyond a theme park.

Operator Leverages Focused Service To Attract Customers
Operations| October 12, 2013

Operator Leverages Focused Service To Attract Customers

An operator on the Canadian prairie tries to win over clients who’ve had bad chauffeured experiences.

When Snow Drifts Pile Up, Revenue Goes Down
Operations| October 9, 2013

When Snow Drifts Pile Up, Revenue Goes Down

As the fall air turns crisp, it signals the coming cold and snow of winter. Prepare your fleet for the snow that will bury you sooner or later.

10 Service Standards That Last
Operations| October 1, 2013

10 Service Standards That Last

Make sure your customers have direct ways to communicate with you and that a designated employee is always available to handle the problem.

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