Magazine

June 2011 Issue

How To Train Customer-Friendly Reservation Agents

Bruce Heinrich

An employee taught me a big lesson on formality vs. informality. Customers want agents who are warm and sincere.

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Featured Articles

How To Get The Max From Your Premium Insurance Dollars
Operations| June 28, 2011

How To Get The Max From Your Premium Insurance Dollars

Lowest premium insurance options are not always the best and can leave operators vulnerable to uncompensated claims and policy cancellations.

Exit Strategies For Your Limousine Business
Operations| June 20, 2011

Exit Strategies For Your Limousine Business

The most explosive variable in a limousine business sale is emotional intelligence. Discerning emotions while controlling them is key to any sales transaction.

Operators Adjust To Medical Conditions In Running Companies
People| July 13, 2011

Operators Adjust To Medical Conditions In Running Companies

Medical conditions add stress for operators juggling personal and business lives.

Power Lunch Encourages Networking While Supporting A Cause
People| July 12, 2011

Power Lunch Encourages Networking While Supporting A Cause

A North Carolina operator sets up a networking luncheon that proves how face-to-face contact will always trump the connections on social media.

Driver Damages: Who Pays? What’s Legal?
Operations| July 8, 2011

Driver Damages: Who Pays? What’s Legal?

When a company vehicle or property is damaged, one of the first thoughts of the chauffeur and operator is, "who is going To pay for this?"

Let Go And Delegate To Grow Your Business
Operations| July 5, 2011

Let Go And Delegate To Grow Your Business

One of the biggest pitfalls of emerging entrepreneurs is a failure to delegate those tasks always held close. A longtime industry operator explains how operators who want to expand must first find a balanced way of assigning key tasks.

Slowing The Spinning Driver Door
Operations| July 1, 2011

Slowing The Spinning Driver Door

Bringing Out The Best In Your Business: A veteran Los Angeles operator and executive chauffeur offers seasoned advice on how to deal with high turnover and cultivate chauffeurs that show potential. His approach requires plenty of positive attitude, ambition, and passion.

Cloud Computing Can Clear Up Tech Challenges
Technology| July 1, 2011

Cloud Computing Can Clear Up Tech Challenges

This standing-room only session indicates that the industry thrives on
technology. Many operators are pursuing new offerings and looking to future solutions.

DaBryan Prepares for Finer Lincoln MKT Limousines
Vehicles| June 30, 2011

DaBryan Prepares for Finer Lincoln MKT Limousines

Production Preview: The three-decade elite limousine manufacturer has emerged from multiple challenges intact, as it readies for a new era in chauffeured vehicle construction.

Limo Service Can Lead The Way On Civility
Operations| June 30, 2011

Limo Service Can Lead The Way On Civility

The world may be ruder than ever, but our industry can still remind everyone that a touch of class triumphs over a dash of crass.

How Limo Operators Can Attract More Meeting Planners
Operations| June 27, 2011

How Limo Operators Can Attract More Meeting Planners

A tour of Convention and Visitors Bureau websites reveals a lack of referrals to chauffeured transportation providers. Where are you?

New Technology Tools Can Help Operators Land More Meetings Business
Technology| June 27, 2011

New Technology Tools Can Help Operators Land More Meetings Business

New software and the drive to save on business travel costs are opening up revenue streams for operators pursuing events-related transportation.

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