November 2010 Issue

Adding The Big Service PLUS

LCT Staff

NOV/DEC 2010 LCT: MAKE IT MORE THAN A RIDE: From special pillows to premium concert tickets, operators must deliver the goods for expectant clients. Knowing how to leverage contacts and connections is they key to repeat success.

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Featured Articles

10 Ways to Charm the Concierge
Operations| November 4, 2010

10 Ways to Charm the Concierge

Professional concierges and customer service experts weigh in on the best approaches and practices for getting (and keeping) their business.

Toyota Avalon Cuts Its Own Path With Confidence
Vehicles| November 4, 2010

Toyota Avalon Cuts Its Own Path With Confidence

 VEHICLE REVIEW: Overall, the Avalon feels rich, but doesn’t boast rich. It can help an operator make money, but it doesn’t cost much money. The sedan makes a bold entry into the luxury livery market.


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