2009 proved one of the toughest years for business travel. 2010 shapes up to be better, but companies are looking for value-added service, second-tier spots, and lower profiles.
To attract the value-conscious traveler during down times, many motorcoach tour providers are focusing on what’s at home and providing packages filled with activities and unique regional highlights.
Longtime operator Dawson Rutter speaks from his Boston office about the challenges facing an industry in transition.
The fundamentals of customer service for charter and tour operators require a system of checks and balances. It's all about delivering the goods, surveying your customers, and setting up consistent training programs.
After a decade of closing the door on the bridal/wedding market, many operators hungry for revenue are revisiting this limousine bread-n-butter market. Operators once focused mostly on the corporate market are comin' a courtin' again.
Although 2009 has been a tough year, there are plenty of customers to appreciate and things to be grateful for this holiday season.