May 2004 Issue

Federal Sets its Sights on the VIP Market

Neil Weiss

The Arkansas-based coachbuilder has shifted its focus from building limousines to customer service and operator satisfaction

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Featured Articles

Vehicles| May 1, 2004

Publisher's Page: Does Anyone Care About QVM or CMC Certifications Anymore?

The Growing Minibus Market
Operations| May 1, 2004

The Growing Minibus Market

Operators are expanding their horizons and profits by adding minibuses to their fleets and performing shuttle work. They are competing over contracts for corporations, hotels, airports, universities and apartment complexes. In many cases, the growth they are seeing with their minibuses outpaces even their popular livery sedans.

Cold Calling: Build New Customers
Operations| May 1, 2004

Cold Calling: Build New Customers

Go beyond your comfort zone when going for new clients

Reducing Exposure to Employee Lawsuits
Operations| May 1, 2004

Reducing Exposure to Employee Lawsuits

Operators can reduce their exposure to lawsuits if they are proactive, establish specific rules for employee behavior and take all...

Operations| May 1, 2004

Westchester County, N.Y.

County’s Number of Corporations Increase Business Travel

Vehicles| May 1, 2004

LeGrande’s Packages Hit the Mark

Sightseeing and wine tour packages help build company’s retail clients


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