June 2003 Issue

Living with Livery - Industry Old Timer Has Seen it All

Albert Neal, LCT staff editor

From Elvis to caskets, New York bureaucracy to the NLA, John Patti has experienced it all

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Featured Articles

People| June 1, 2003

Thirteen Years of Leadership Serving the Chicago Area

Limo sales and service are top priorities at Napleton dealership

Operations| June 1, 2003

Publisher's Page: No Excuses; Make Selling a Daily Part of Your Life

What’s the one and only trait a person needs to be an exceptional salesperson? Perseverance.

Business 101: Calculate Per-Vehicle Cost
Operations| June 1, 2003

Business 101: Calculate Per-Vehicle Cost

If it seems that your business expenses have taken a life of their own lately, leaving you dumbstruck and wondering what happened, you are probably not alone. One reason might be that you haven’t quite mastered the skills of calculating your costs.

Preparing for the Worst ... Catastrophic Loss
Operations| June 1, 2003

Preparing for the Worst ... Catastrophic Loss

It was 5 in the morning when the penetrating ring of the phone jerked Michael Rice out of a deep sleep. An old friend and ex-employee, a guy who eventually became the local fire chief, was on the other end. ‘Steve didn’t make it,’ he said.

Vehicles| June 1, 2003

Detailing Tips to Protect Your Investment and Keep Your Clients Happy

When money is tight – and when is money not tight? – preventive vehicle maintenance becomes more critical than ever to small- and large-business owners. And one of the most effective, and often most overlooked, aspects of fleet maintenance is interior and exterior detailing.

Why Livery Chauffeurs Should Learn from Racecar Drivers
Operations| June 1, 2003

Why Livery Chauffeurs Should Learn from Racecar Drivers

Walter Irvine is going on his 13th year as a racing instructor at the Skip Barber Racing School in Lakeville, Conn. He has driven numerous types of racecars, from ice-racing vehicles, to open-wheel cars, to formula cars, to showroom stock sedans. In addition to his coaching duties, he is setting up driving and racing schools.

When Runs Go Bad and Clients Go Mad
Operations| June 1, 2003

When Runs Go Bad and Clients Go Mad

It has happened to the best of us: a driver calls while out on the road with a client to say that the car has a flat tire. You call for back-up and send the client on his way as soon as possible. That’s the end of the problem, right? Not quite. What you decide to do immediately afterwards is equally important.


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