“I’ve always been impressed by Pete’s service, and as he developed the sales and service capability and became a warranty shop, not only for Krystal but for Lincoln and Cadillac, it was a no-brainer on my part to use his services, both to purchase cars and to have maintenance done on them.”
Charlie Horky says Harman "was the perfect chauffeur."
Preparation, financing and insurance play a role in your buying decision
It may be a cliché, but it's a good cliché - you need to lead by example. Good leaders exemplify what they expect from those whom they lead. As operators, your employees look to you for leadership. They feed off of your attitude and how you present yourself as the leader of the company.
Brand management and brand loyalty are key to success
LCT takes a look at the major news events of 2002
Well-groomed appearance, phone courtesy, and proper manners may help close a deal