December 2002 Issue

Quality Service is Key to Customer Satisfaction

LCT Staff

Alpine Limousine Service, Richfield Park, New Jersey

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Featured Articles

A Time of Thanks
People| December 1, 2002

A Time of Thanks

People| December 1, 2002

Building a Lasting Trust and great service equals a successful future

“I’ve always been impressed by Pete’s service, and as he developed the sales and service capability and became a warranty shop, not only for Krystal but for Lincoln and Cadillac, it was a no-brainer on my part to use his services, both to purchase cars and to have maintenance done on them.”

Regulations| December 1, 2002

Music Express Wins Fight Against Driver Unionization in NY

People| December 1, 2002

In Memoriam: CLS Chauffeur Mark Harman

Charlie Horky says Harman "was the perfect chauffeur."

How to Buy a Limousine Today
Vehicles| December 1, 2002

How to Buy a Limousine Today

Preparation, financing and insurance play a role in your buying decision

Operations| December 1, 2002

Attitude Starts From the Top

It may be a cliché, but it's a good cliché - you need to lead by example. Good leaders exemplify what they expect from those whom they lead. As operators, your employees look to you for leadership. They feed off of your attitude and how you present yourself as the leader of the company.

Rob Rush, president & CEO of LRA Worldwide
Operations| December 1, 2002

Rob Rush, president & CEO of LRA Worldwide

Brand management and brand loyalty are key to success

2002: A Year in Review
Industry Research| December 1, 2002

2002: A Year in Review

LCT takes a look at the major news events of 2002

Business Etiquette: The Key to Effective Client Services
Operations| December 1, 2002

Business Etiquette: The Key to Effective Client Services

Well-groomed appearance, phone courtesy, and proper manners may help close a deal


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