August 2002 Issue

15 Minutes with Mario Dones

LCT Staff

Mario Dones began his career with the The Ritz-Carlton in 1991 with The Ritz-Carlton, Naples. In his position as corporate director, training & development, The Ritz-Carlton Leadership Center, Dones provides leadership skill-based training for mid-managers as well as senior executives worldwide.

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Featured Articles

Make'em Salivate Like Pavlov's Dog
Operations| August 1, 2002

Make'em Salivate Like Pavlov's Dog

Management tips that will help people become excited about working with and for your company.

If you ever wondered what Mick Jagger meant when he sings these words, you may be off to a better understanding of what motivates people. After all, any manager of any business has only three things to worry about: The management of the money, management of the equipment and management of the people his company comes in contact with.

The ABC's of Affiliate Work
Operations| August 1, 2002

The ABC's of Affiliate Work

Affiliate work is another way a new operator can bring in business, once he or she makes contact with larger, more established operators.

Vehicles| August 1, 2002

Safety Education

As most of you know, the better educated your clients are on the service that you provide, the more successful you can become. And, this is extremely important when it comes to corporate work. You have to let them know that you are there to provide great service and a comfortable and safe ride, or you risk losing the business. The same needs to be done on the retail side as well.

Bumper-to-Bumper Maintenance Guide
Vehicles| August 1, 2002

Bumper-to-Bumper Maintenance Guide

Maintenance is something that all operators need to focus on. Not only can it cost you a lot for major repairs, but also loss of revenue due to the vehicle's down time.


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