Operations|
January 12, 2012
Tips on how limousine companies can train employees to avoid complacency and provide better methods of delivering service.
Industry Research|
December 20, 2011
Developing a positive culture of excellent service requires good training and empathy for customers.
Operations|
August 29, 2011
Seeing the act of sales as meeting a need instead of finagling a purchase can help motivate your team to sell your service.
Operations|
August 1, 2011
Those first few minutes can determine whether you’ll get years of business from a first-time
client.
Operations|
July 7, 2011
An employee taught me a big lesson on formality vs. informality. Customers want agents who are warm and sincere.
Operations|
February 3, 2011
FEB/MAR 2011 LCT: LCT rounded up a tricks-of-the-trade sampler of ideas, strategies and tips from 10 operators nationwide that have helped them run better businesses.
Vehicles|
August 1, 2007
Chauffeurs must look impeccable, but what about your vehicles? Here are some tips for keeping things spic and span.
Vehicles|
February 1, 2005
Limousine operators have a huge investment in their vehicles and must maintain proper cosmetic appearance to keep up value and provide a quality product for clients. Should you do the job in-house or ‘out-house?’