Operations|
February 15, 2013
A person need not have any formal training to take on a new role in the company as long as you choose the right person with the right skill set in the job.
Operations|
January 17, 2013
Learn how an award winning training system and doctrine builds loyalty with employees and customers.
Operations|
August 1, 2011
Those first few minutes can determine whether you’ll get years of business from a first-time
client.
Operations|
July 7, 2011
An employee taught me a big lesson on formality vs. informality. Customers want agents who are warm and sincere.