Topic : customer service

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November 24, 2015

How To Make Sure The Client Belongs To You, Not The Chauffeur

To keep from losing clients, I find it best to rotate chauffeurs among them so that chauffeur-client relationships remain professional.

Operations| November 20, 2015

How To Make Child Seats Work For Your Service

NOV LCT: Does providing baby and booster seats increase or reduce liability? Should the chauffeur or the parent install it? At cost or free?

People| November 19, 2015

Company Works The Grand Business Junction

NOV. LCT: Presidential Worldwide Transportation shows how a traditional limousine company can adapt to mega-changes.

Technology| November 13, 2015

Uber Signs A Mapping Deal With TomTom

The technology will enable drivers to get to clients faster with more accurate routes and time estimates.

Operations| November 13, 2015

How To Excel With Chauffeur-Client Communication

The ability to interact with clients matters most in a chauffeur and personality defines just how suited one is to the trade.

November 5, 2015

Calm Down, Open Mind When Taking On TNCs

Trying to outsmart instead of strangle a new competitor with a good idea works better in the long run.

Technology| October 30, 2015

Taxis To Get Tech Update To Better Compete With TNCs

TaxiOS will work on Android phones and replace meters, payment systems, navigation and dispatch technologies with an app.

Operations| October 30, 2015

New Jersey Commuters Using TNCs To Fill Public Transit Gaps

300,000 weekday commuters took Uber to bus stops or train stations last month. 

Money| October 28, 2015

Good Lesson @ East Show: How To Book Business In 5 Steps

General Session: A renowned customer care expert in the industry will explain how you can land more business.

October 26, 2015

LCT Editor Confession: I Took My First Uber Ride

Oh well, at least my first time wasn't a trip to that colorful Bunny Ranch. 

Operations| October 22, 2015

Why You Don't Have To Beat Uber

OCT. LCT: In competing with on-demand services, be careful what you wish for. The limousine industry still thrives on exclusive traits.

Money| October 12, 2015

Chosen Payments Brings Expertise To Credit Card Processing

OCT LCT: CEO Jeff Brodsly cultivates close relationships with operators while helping them improve business performance.

Operations| October 1, 2015

One Car Wonders Show The Way To Better Service

OCT. LCT Editor's Column: Market forces are changing the terms of success for one-car operators.

Operations| October 1, 2015

Is Social Media Working For You?

OCT. LCT Publisher's Page: Here’s how to know if you’re getting a decent return on your investment.

Vehicles| September 30, 2015

Lincoln Finesses A Classy Seat For New Continental Sedan

The 30-Way seat offers 12 ways to adjust back support, four ways to position the headrest, and two recline options. 


LCT Store

LCT Magazine - November 2015 $12.95 LCT-NLA SHOW EAST ISSUE: * COVER STORY: Industry Profile - License to Be No. 1 * East Show Exhibit Preview * *


LCT Store

LCT Magazine - November 2015 $12.95 LCT-NLA SHOW EAST ISSUE: * COVER STORY: Industry Profile - License to Be No. 1 * East Show Exhibit Preview * *


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