Topic : customer service

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Operations| May 19, 2016

How To Provide Customers With A Rave-Worthy Experience

MAY LCT: MGM Resorts executive Mary Ann Sena-Edelen inspired attendees with legendary service secrets.

Operations| May 18, 2016

How To Handle Industry Disruption

MAY LCT: 2016 ILCT Show keynoter Peter Sheahan told operators to break out of their comfort zones and learn from their competitors.

Operations| May 17, 2016

How To Create A Culture Of Teamwork And Trust

MAY LCT: Keynote speaker Doug Lipp brought service and leadership advice from the happiest place on Earth to the Show stage.

May 10, 2016

Service From The Passenger Point of View

After 25 years as an operator, seeing service from the backseat can be shocking.

Operations| May 3, 2016

Why Every Seat Has A Story

MAY LCT Editor's Edge: What ground transporation and digital media have in common.

Operations| May 2, 2016

Uber Agrees To $225,000 Settlement In Discrimination Lawsuit

The TNC will pay the amount to the National Federation of the Blind over three years.

People| April 29, 2016

Leadership Summit To Host Networking Fun In Miami Style

The three-day conference and retreat provides ample opportunities for guests to let go, relax, and forge new, stronger friendships.

April 26, 2016

Bucking The New Star Treatment

"My God, it's full of stars!" I used to exclaim when admiring the coffee cup on my Starbucks app.

April 25, 2016

A New Understanding Of Fleabag Motels

Pet friendly means your four-legged loveables can access beds, couches, carpets, bathtubs and even blow dryers.

Operations| April 15, 2016

New Client Amenity Can Polish Up Your Service

WebXclusive: White Towel Services knows it’s the little things that define luxury and distinguish your chauffeured transportation.

People| April 12, 2016

Jeanne Bliss, Chief Customer Officer

The 2016 LCT Leadership Summit will host customer service expert Jeanne Bliss, who mastered the CCO role over 20 years. To read more about her, click here.

Operations| April 8, 2016

Book Clubs For Better Business

WebXclusive: A California operator discovers how reading and discussing material with your team can become an effective training tool.

People| April 8, 2016

Learn From The First CCO How To Treat Your Clients Better

The LCT Leadership Summit hosts customer service expert Jeanne Bliss, who mastered the CCO role over 20 years.

Operations| April 5, 2016

How To Manage Your Online Reputation

APRIL LCT: Yelp, TripAdvisor, Google and Facebook can help or hurt your business depending on how you respond to comments. 

Operations| April 1, 2016

How To Apply Three S-Words For Operational Success

APRIL LCT Editor's Edge: I'm seeing plenty of ways to overcome setbacks with new strategies.

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