Topic : customer service

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Operations| March 27, 2015

Why Some Customers Hate Uber, But Won't Leave

Many clients seem willing to overlook the public relations and safety concerns as long as the car just shows up.

Industry Research| March 27, 2015

Air Travelers Willing To Pay More For Better Service

A U.S. Travel Association survey captures the frustration of travelers squeezed with costs, fewer options and cramped cabins.

Operations| March 24, 2015

How To Deal With Diva Clients In Distress

MARCH LCT: Operators who get their first taste of high-end, celebrity clientele should keep fundamental customer service principals in mind.

Operations| March 24, 2015

Is This Commuter Bus More Like Public Or Private Transit?

For a $6 fare, San Franciscans can hop aboard a luxury-style transit commuter bus that offers $7 raw organic juices.

Technology| March 11, 2015

ArtusMode Optimizes Customer Service Software for Limo Operators

MARCH LCT: The software package was created to run a party bus business, but it now does far more.

Industry Research| March 11, 2015

Travel Leader Calls Out Airlines On Crowded Flights, Delays

The group is alarmed that major airlines seem determined to stamp out competition and cling to the status quo, which hurts travelers.

Industry Research| March 3, 2015

How Luxury Brands Can Handle Technology Disruption

MARCH LCT Publisher's Page: To keep your customers and grow, luxury services must adapt to changing and increasing needs and wants.

February 11, 2015

How A Facebook Limo Promo Exploded With Interest

Our most recent social media promotion idea took off beyond my wildest imagination.

February 11, 2015

Wear Latex Gloves When Cleaning Up After Stretch Limo Trips

Driving Gem: Check all nooks and crannies when preparing your stretch limos for the next ride.

Operations| February 11, 2015

How To Recover From Service Failures

The 2015 International LCT Show will host a session on helping you make sure your company's last ride is always good.

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