Topic : customer service

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September 18, 2014

Beat The TNCs By Making Clients Want Your Service

Just because you have an on-demand app, doesn't mean you have to provide a vehicle within minutes, as two new chauffeured concepts prove.

Regulations| September 12, 2014

Uber Sued For Allegedly Neglecting Blind Riders

In one instance, an UberX driver put a service dog in the trunk and refused to pull over when the blind passenger realized where his dog was.

September 11, 2014

Going Major League With Limo Service

To surprise my dad and brother, I booked us a stretch to last Saturday’s Dodger Game, and what an upgrade in experience it proved to be.

Operations| September 10, 2014

New England Trade Group Emphasizes Customer Service

The New England Livery Association meeting featured a seminar reinforcing the ‘”little” things to ensure client satisfaction.

Operations| September 8, 2014

How To Serve Up The Right Limo Wine

SEPT LCT: Wine has become so fashionable and popular that it makes the perfect client gift or chauffeured vehicle amenity.

August 29, 2014

On the Road With Florida Operator Dave Shaw

Always on the go, Shaw reports on his transportation experiences in New York City.

Operations| August 22, 2014

Small New Jersey Limo Company Gets It All Right

Operator Bill Atkins succeeds with quality and service -- high standards that will always set chauffeured transportation apart from competitors.

August 22, 2014

Rear View Evaluation Of Chauffeured Service

My observations from the client's point of view provide a good hands-on education of the limousine industry in action.

Technology| August 20, 2014

Uber Makes Inroads With More App Versatility, Ventures

The TNC launches a delivery service, allows its app to integrate with others, and partners with its first major airline.

August 20, 2014

People Make A Company A Winner Or A Loser

What a grocery store chain and its staff can teach us about limousine service.



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