Topic : customer service

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Operations| August 26, 2015

Get Me A Chauffeur: U.S. Rush-Hour Traffic Worsens

The average American commuter wastes 42 hours a year sitting in congestion, with that number expected to rise.

August 25, 2015

How To Keep A Chauffeur From Being Locked Out

One, Two, Three. . . keys seem to be the magic number?

August 25, 2015

One Operator’s Loss is Another’s Gain

A client fired the limo company because ‘little things’ added up.


August 20, 2015

Why The Public Likes Uber So Much

Despite regulatory and safety hurdles with TNCs, the traveling public should expect and get rides on demand.

August 19, 2015

He Said, She Said: The Customer Is NOT Always Right!

Oh, how customers will lie to get freebies or because they can't remember.

Operations| August 13, 2015

Turning Around Negative Customer Responses

AUG LCT: How an engaged, caring mindset can win back clients upset about service failures.

Operations| August 10, 2015

How To Manage Online Reviews About Your Limo Company

AUG LCT: Do they help or hurt? Should you worry about negative reviews? Should you encourage reviews by your clients?

Operations| August 1, 2015

Are We Talking the Talk And Walking The Walk?

August Pub Page: With growing TNCs, there's no excuse for skimping on a ride.

Industry Research| July 24, 2015

Washington Post Snookered By Uber-Funded Study

Sins Of Omission: An article accusing taxicab drivers of racism didn't mention the research was driven by Uber.

Operations| July 24, 2015

5 Ways To Get Customer Referrals

The Blasingame’s Prospect Entrée Spectrum (BPES) shows how to find the best ways of finding and retaining a client prospect.

July 15, 2015

Three Cars Equal Three Reasons To Diversify Fleets

What do a Hyundai, Kia and Subaru all have in common? They'll be in LCT!

Industry Research| July 13, 2015

Flexible Policies Make Business Travelers More Productive

JULY LCT: Travel Centricity is the new standard that allows executives to decide their travel plans for the corporate good.

Operations| June 26, 2015

How To Better Manage Customer Loyalty

Keeping customers can be like handling marriage: Full of needs, expectations, and maintenance.

Operations| June 25, 2015

Operator Uses Tesla Sedans For Chauffeured, Rental Services

E-Motion joins a revved-up market in which companies aim to make car renting or parking more hassle-free.

Operations| June 16, 2015

5 Ways Real-Time Data Can Improve Your Customer Service

Data can help you know more than ever about your clients and predict their future preferences.


LCT Store

LCT Magazine - September 2015 $12.95 COVER STORY: * Prevost Powers Luxury Motorcoach Market *
LCT Magazine - August 2015 $12.95 COVER STORY: * How Diane Forgy Can Inspire You *


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LCT Store

LCT Magazine - September 2015 $12.95 COVER STORY: * Prevost Powers Luxury Motorcoach Market *
LCT Magazine - August 2015 $12.95 COVER STORY: * How Diane Forgy Can Inspire You *


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