Topic : customer service

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Operations| December 17, 2014

Thou Shalt Have Other Gods Before Uber

Given the criticism Uber has received on its approach to privacy and other ethical issues, the company is in "damage control" mode.

Regulations| December 5, 2014

Hack My Ride: Is Uber Customer Data At Risk?

Imagine for a second that your job is in government intelligence, sensitive financial deals, or confidential Hollywood services.

Regulations| December 3, 2014

How To Stoke True Buzz Against TNCs

DEC. Editor's Column: Operators should inform and remind three key groups about the safety problems of Transportation Network Companies.

December 3, 2014

Why Chauffeurs Must Wait

One of my chauffeurs was reminded of his role in a very humble way.

Operations| December 2, 2014

How To Strengthen Your Customer Service

DEC. Publisher's Page: Give your clients reasons to return.

November 25, 2014

Handling The Fallout From A Crappy Day In Motion

As a limo operator, one of my specialties is dealing with less-than-perfect days.

November 25, 2014

Uber Execs Fail To Learn An Eternal Business Lesson

Did they really think the real company culture would not eventually creep out into the open?

Operations| November 20, 2014

Uber Driver Insults Young Cancer Patient Who Chose Taxi

"I think you deserve what happened to you with such a [character.] You hang up the phone and cancel the trip; go see a head doctor too."

People| November 17, 2014

Limo Service Strategies That Will Last

NOV. LCT: A limousine management and world travel expert puts forth a vision to carry operators beyond the on-demand technology transition.

November 12, 2014

When The Car Starts Rocking, Don’t Bother Knocking

As a chauffeur, you must be prepared to handle all situations. You haven't truly arrived, until you have experienced this one.

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