Topic : customer service

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Operations| August 26, 2016

All Eyes On In-Vehicle Satellite TV

LCT WEB-X-CLUSIVE: Tim O’Brien, owner of Preferred Car and Limousine, captures client attention with a unique amenity.

Technology| August 20, 2016

Why Operators Can Survive The Uber Onslaught

AUG. LCT: Because TNCs can’t do it all, chauffeured companies can succeed by upgrading service and bookings.

Operations| August 18, 2016

Illinois Operation Celebrates 50 Year Legacy

WEB-X-CLUSIVE: West Suburban Travelers Limousine proves it takes incredible customer service and a dedicated team to rival TNCs.

Operations| August 5, 2016

Think Outside The Box With A Snack Pack

AUG. LCT: As consumers demand more to satisfy their wants and needs, adding snack boxes to long trips creates a new revenue stream.

Industry Research| August 3, 2016

20 Tough Questions? Just Askin'

AUG. LCT Editor's Edge: See how well you can handle the answers to some burning industry issues.

August 3, 2016

Why You Should Use Mystery Riders

An anonymous snitch in the backseat can let you know if your chauffeur turns into a driver.

July 27, 2016

Don’t Ask For A Customer Review If You Don’t Really Want It

Customer McFuries: McDonald's serves up the sass with the sandwiches. 

Vehicles| July 25, 2016

Lincoln Invests In Personal Customer Experiences

The OEM is focusing on multiple efforts to give clients individual care and attention while saving time.

Operations| July 20, 2016

Promzilla Is The Junior Bridezilla

Expensive prom dresses, high heels and stretch limos - just some of the demands being made by U.K. children as young as 10.

 

Operations| July 20, 2016

How Do You Know if Your Company Is Beloved?

JULY LCT: Creating memorable moments with clients is the emotional connection that drives business.

Operations| July 15, 2016

Operator Outlines Three Points On Excellent Service

LCT Web-X-clusive: Mark Kini of Boston Chauffeur shows how the collaborate-solve-problems-listen approach helps his team deliver what customers want.

Operations| July 13, 2016

EmpireCLS Links With Elite Global Travel Supplier Virtuoso

The chauffeured provider will create sales and marketing options for more than 11,400 luxury travel advisors and their clients.

July 6, 2016

Industry Pricing Problem Apparent On Airport Runs

I did a test recently of two almost identical limo rides to and from the airport. It's time to talk about rates.

June 30, 2016

Uber Literally Brings Home The Bacon

Humans and grocery items are interchangeable to the on-demand ride service. Does the chauffeured pork chop sit in back?

Industry Research| June 22, 2016

Futurist Forecasts Luxury Travel Trends

From virtual reality to fashion and unique experiences, Fortune 500 Futurist Faith Popcorn predicts the "next big thing."

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