Topic : customer service

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Operations| December 2, 2016

Why You Need A Social Customer Service Strategy

Whether you like it or not, people are talking about your business on social media.

Operations| December 2, 2016

Treat Your Employees Right For Maximum ROI

There’s no better way to show your appreciation than giving them what they need to do their job. 

Operations| November 30, 2016

Six Customer Service Secrets For Success

From building a statement of philosophy to hiring the right employees, here are a few tricks to help you build the perfect team.

November 29, 2016

No Sympathy For Passengers With First Class Envy

Air rage among coach class passengers resenting first class occupiers is not rooted in reality.

November 28, 2016

How To Prevent The Most Common Chauffeur Injury

Driving Gem: Lifting and handling luggage is never good for the back.

Operations| November 25, 2016

How To Help Your Customers By Creating Solutions

Do you know what tasks your clients are trying to get done with your offerings and which are important and unsatisfied?

November 18, 2016

Limo Street Tales: The Angry LAX Police Officer

See how I talked my way out of this common nuisance for waiting chauffeurs.

November 9, 2016

Move Your Limo Or Else You'll Get Towed

In my face off between a chauffeur in a stretch and a restaurant security guard, who wins when the police show up? 

Operations| November 8, 2016

Riots Throw First Time Challenges To Charlotte Operators

NOV. LCT: When protests over a police shooting broke out, limousine companies had to prove how fast-footed & "fleeted" they could be.

Operations| November 4, 2016

8 Industry Ideas Worth Stealing For Success

NOV. Editor's Edge: Here are some of the most useful ways I've found to improve a limousine business for today's market.

October 24, 2016

A "Thumbs Up" Wedding Experience?

While there is never a good time for a customer service failure, perhaps the worst is when you are trying to get a client to a wedding.

Operations| October 21, 2016

Attention To Detail Sets California Operator Apart

WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.

Operations| October 19, 2016

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

Operations| October 19, 2016

5 Ways To Improve Customer Service With Tech

As customers expect more from companies, businesses and brands need to step up to the plate to meet those challenges.

October 18, 2016

My Fond Memories Of Driving Bob Hope

The honor of driving such a legend left a lasting impression.

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