Topic : customer service

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January 21, 2015

Mastering The Art Of Dispatch

There is much more involved with dispatching than you would think, as I reaffirmed recently on a difficult day. 

January 14, 2015

Are You Still Adding Fuel Surcharges?

Plummeting fuel prices means limousine operations may want to revisit the fees tacked on when prices soared.

Operations| January 14, 2015

Should TNCs Be Allowed In The Para-transit Business?

Uber wants to take over San Francisco’s system of transport for disabled and elderly residents.

Operations| January 8, 2015

Uber Sorry For Throwing Gay Couple Out Of Car In London

The lovers were traveling in an Uber car on New Year's Day when the driver took umbrage at their celebratory affections.

Operations| January 7, 2015

How To Be A Great Affiliate Partner

JAN LCT: Being part of an affiliate network or working one-on-one with a local affiliate is not just about delivering a good ride.

Operations| January 6, 2015

New York Operation Builds on Customer Loyalty

JAN LCT: Bassett Limousine has grown its customer base with its nine-car fleet and now looks to broaden services to a larger network. 

Regulations| January 5, 2015

Hard Truths And Turns On TNCs

JAN. Editor's Column: While TNCs may be hitting hard times, the sobering facts mount for traditional ground transportation.

Regulations| December 31, 2014

Will Uber Price Gouge On New Year's Eve?

Commentary: Drivers don't need Travis Kalanick to tell them when to drive, and since he's not helping much with expenses, what's he worth to them?

Operations| December 30, 2014

2014 Was Annus Horribilis For Uber Performance

The TNC racked up a year of solid growth in scandals, service failures, legal conflicts, and transportation travesties.

Operations| December 30, 2014

Christmas Lights Limo And Air Tours Boom In North Dakota

The tours are popular among families, as well as for date nights and even a few proposals.

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