Topic : customer service

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Operations| August 22, 2014

Small New Jersey Limo Company Gets It All Right

Operator Bill Atkins succeeds with quality and service -- high standards that will always set chauffeured transportation apart from competitors.

August 22, 2014

Rear View Evaluation Of Chauffeured Service

My observations from the client's point of view provide a good hands-on education of the limousine industry in action.

Technology| August 20, 2014

Uber Makes Inroads With More App Versatility, Ventures

The TNC launches a delivery service, allows its app to integrate with others, and partners with its first major airline.

August 20, 2014

People Make A Company A Winner Or A Loser

What a grocery store chain and its staff can teach us about limousine service.

Operations| August 18, 2014

How To Secure Affiliate Runs With Excellent Customer Service

AUG LCT: Operators who view farm-in work as low-margin filler are hurting their businesses and missing out on high-volume work.

August 13, 2014

When To Keep Forfeited Deposits On A Limo Bus

Initial deposit amounts are supposed to be a guarantee. Be very careful about whether you give them back because of a client's unfortunate circumstances.

Technology| August 12, 2014

First Time Rider Learns The Hard Way About Saying No To Uber

Tech Expert Gets Burned: "I wound up reaching my meeting disheveled, sweaty and about 45 minutes late. I lost the business."

Operations| August 6, 2014

Attorney General Seeks Contempt Order Against Bus Company

The move comes from allegations the company failed to fully pay refunds for an elementary school’s canceled trip to New York City.

August 1, 2014

Cash is King – Unless Overtime Is Involved

My cash paying customer went over her pre-paid time and has no cash. I am stumped. What now?

Industry Research| August 1, 2014

What It's Like To Fly In The Best Business Class

Crucial detail: It all starts and ends with chauffeured luxury rides to and from the airport.

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