Topic : customer service

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Vehicles| July 25, 2016

Lincoln Invests In Personal Customer Experiences

The OEM is focusing on multiple efforts to give clients individual care and attention while saving time.

Operations| July 20, 2016

Promzilla Is The Junior Bridezilla

Expensive prom dresses, high heels and stretch limos - just some of the demands being made by U.K. children as young as 10.

 

Operations| July 20, 2016

How Do You Know if Your Company Is Beloved?

JULY LCT: Creating memorable moments with clients is the emotional connection that drives business.

Operations| July 15, 2016

Operator Outlines Three Points On Excellent Service

LCT Web-X-clusive: Mark Kini of Boston Chauffeur shows how the collaborate-solve-problems-listen approach helps his team deliver what customers want.

Operations| July 13, 2016

EmpireCLS Links With Elite Global Travel Supplier Virtuoso

The chauffeured provider will create sales and marketing options for more than 11,400 luxury travel advisors and their clients.

July 6, 2016

Industry Pricing Problem Apparent On Airport Runs

I did a test recently of two almost identical limo rides to and from the airport. It's time to talk about rates.

June 30, 2016

Uber Literally Brings Home The Bacon

Humans and grocery items are interchangeable to the on-demand ride service. Does the chauffeured pork chop sit in back?

Industry Research| June 22, 2016

Futurist Forecasts Luxury Travel Trends

From virtual reality to fashion and unique experiences, Fortune 500 Futurist Faith Popcorn predicts the "next big thing."

Operations| June 22, 2016

Liberty Coach Announces Website Revamp

The site marks the first major remodel for the company since 2012.

Operations| June 17, 2016

How Personalization Is Affecting Business Travel

Most technology suppliers believe the creation of a single ‘one-stop-shop’ app to cater to all of a traveler’s needs will be key.

Operations| June 17, 2016

Creativity Stimulates Luxury Travel Growth

Executives believe the boom will continue, spurred by agents and suppliers who are caring and innovative.

Operations| June 10, 2016

13 Ways To Lead Employees To World-Class Customer Service

It is a leader’s obligation to continually reinforce the principles of customer service excellence. 

Industry Research| June 1, 2016

Six Luxury Hotel Trends Apply To Limo Industry As Well

For upscale travelers, it's all about creating unique, custom experiences.

Money| May 26, 2016

How To Milk More Revenues From Your Customer Base

MAY LCT: It’s better to find ways to engage the customers you have than to waste time getting small responses to costly shotgun ads.

Operations| May 26, 2016

How To Keep Winning Lifelong Customers

MAY LCT: Industry experts advise satisfied clients are more likely to become word-of-mouth ambassadors for your company.

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