Topic : customer service

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Industry Research| July 24, 2015

Washington Post Snookered By Uber-Funded Study

Sins Of Omission: An article accusing taxicab drivers of racism didn't mention the research was driven by Uber.

Operations| July 24, 2015

5 Ways To Get Customer Referrals

The Blasingame’s Prospect Entrée Spectrum (BPES) shows how to find the best ways of finding and retaining a client prospect.

July 15, 2015

Three Cars Equal Three Reasons To Diversify Fleets

What do a Hyundai, Kia and Subaru all have in common? They'll be in LCT!

Industry Research| July 13, 2015

Flexible Policies Make Business Travelers More Productive

JULY LCT: Travel Centricity is the new standard that allows executives to decide their travel plans for the corporate good.

Operations| June 26, 2015

How To Better Manage Customer Loyalty

Keeping customers can be like handling marriage: Full of needs, expectations, and maintenance.

Operations| June 25, 2015

Operator Uses Tesla Sedans For Chauffeured, Rental Services

E-Motion joins a revved-up market in which companies aim to make car renting or parking more hassle-free.

Operations| June 16, 2015

5 Ways Real-Time Data Can Improve Your Customer Service

Data can help you know more than ever about your clients and predict their future preferences.

People| June 16, 2015

Buffalo, N.Y. Chauffeur Details Life Driving A Stretch Limo

A newspaper Q&A interview shows a chauffeur who loves his job, all-nighters included.

June 12, 2015

Admit It Uber, You Have A Baaaad Problem With Women

“Oh, grow up!” — Joan Rivers

Industry Research| June 11, 2015

5 Vital Lessons On How To Improve Your Luxury Strategy

Much emphasis is placed on eyeing the future. But luxury leaders can learn a lot by looking back.

June 10, 2015

What Are The Defining Traits Of A Chauffeur?

These FIVE abilities are musts for top-performing chauffeurs. Anything less defines a driver.

June 9, 2015

Self-Driving Vehicles Ensure A Chauffeured Future

The era of the remote chauffeur-concierge is doable if driverless technology takes hold.

Money| June 5, 2015

How Will Millennials Change The Luxury Market?

A luxury brand report finds that Millennials will use technology as the prism for shopping, choosing and spending.

Operations| June 5, 2015

Uber Driver Curses Woman Passenger, Yanks Her Out Of Car

As Uber celebrates its fifth anniversary, it can't seem to stop bad behavior toward women.

Industry Research| May 29, 2015

5 How-To Tips To Simplify Your Business

Use few words. Repeat.


LCT Store

LCT Magazine - August 2015 $12.95 COVER STORY: * How Diane Forgy Can Inspire You *


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LCT Store

LCT Magazine - August 2015 $12.95 COVER STORY: * How Diane Forgy Can Inspire You *


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