Topic : customer service

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Operations| June 26, 2015

How To Better Manage Customer Loyalty

Keeping customers can be like handling marriage: Full of needs, expectations, and maintenance.

Operations| June 25, 2015

Operator Uses Tesla Sedans For Chauffeured, Rental Services

E-Motion joins a revved-up market in which companies aim to make car renting or parking more hassle-free.

Operations| June 16, 2015

5 Ways Real-Time Data Can Improve Your Customer Service

Data can help you know more than ever about your clients and predict their future preferences.

People| June 16, 2015

Buffalo, N.Y. Chauffeur Details Life Driving A Stretch Limo

A newspaper Q&A interview shows a chauffeur who loves his job, all-nighters included.

June 12, 2015

Admit It Uber, You Have A Baaaad Problem With Women

“Oh, grow up!” — Joan Rivers

Industry Research| June 11, 2015

5 Vital Lessons On How To Improve Your Luxury Strategy

Much emphasis is placed on eyeing the future. But luxury leaders can learn a lot by looking back.

June 10, 2015

What Are The Defining Traits Of A Chauffeur?

These FIVE abilities are musts for top-performing chauffeurs. Anything less defines a driver.

June 9, 2015

Self-Driving Vehicles Ensure A Chauffeured Future

The era of the remote chauffeur-concierge is doable if driverless technology takes hold.

Money| June 5, 2015

How Will Millennials Change The Luxury Market?

A luxury brand report finds that Millennials will use technology as the prism for shopping, choosing and spending.

Operations| June 5, 2015

Uber Driver Curses Woman Passenger, Yanks Her Out Of Car

As Uber celebrates its fifth anniversary, it can't seem to stop bad behavior toward women.

Industry Research| May 29, 2015

5 How-To Tips To Simplify Your Business

Use few words. Repeat.

Operations| May 27, 2015

How To Grow Your Service By Improving Company Culture

MAY LCT: Limousine companies should instill consistent values and focus on client details in a bustling global travel market.

May 26, 2015

All That's Wrong With Business Travel

Hotel check-outs haven't changed in decades and airliners resemble an early railroad boxcar.

Regulations| May 15, 2015

Judge Greenlights Blind Passengers' Suit Against Uber

The case alleges that UberX drivers routinely refused to serve blind riders with service animals.

May 13, 2015

What Happens When A VIP Becomes A VBP?

What is a VBP you ask? That is a Very Bad Passenger! Someone who does something very bad in the back of a stretch limousine.

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