Topic : customer service

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September 22, 2016

Looking Like Livery Trash?

The more casual and coarse society gets, the more chauffeured service can gleam with a counter-couture-culture.

September 21, 2016

Prom Nightmares Provide Customer Service Lessons

A reflection on a disaster that could have been averted with a bit of operator advice.

Operations| September 16, 2016

Merging Fleets And Vision To Grow Together

SEPT. LCT: Boston Car Service and Above All Transportation found common ground to build a full service sedan and bus business.

September 14, 2016

When Marriage Proposals Go Wrong In The Limo

Mini-Series Part 1: A trailer park, curses, a tumbler of vodka, and a pack of beauties. Could anything go right about this trip?

Industry Research| September 14, 2016

Ritz-Carlton Named Top Luxury Brand

The hotel received the highest rankings in consistency, physical appearance, personal amenities, and meeting facilities.

September 12, 2016

A Horrible Experience As A Mystery Rider

A dangerous five-point U-turn, lack of local knowledge, and requests for directions ruined an evening limo run.

Operations| September 2, 2016

Inside The Life Of A Celebrity Chauffeur

Find out what it takes to drive the likes of Mariah Carey, Jennifer Lopez, Christina Aguilera, and Brad Pitt.

Vehicles| August 31, 2016

What's Next for Lincoln?

The OEM has big plans to revamp its customer service, which they hope will further elevate the brand’s image above Ford’s.

Operations| August 26, 2016

All Eyes On In-Vehicle Satellite TV

LCT WEB-X-CLUSIVE: Tim O’Brien, owner of Preferred Car and Limousine, captures client attention with a unique amenity.

Technology| August 20, 2016

Why Operators Can Survive The Uber Onslaught

AUG. LCT: Because TNCs can’t do it all, chauffeured companies can succeed by upgrading service and bookings.

Operations| August 18, 2016

Illinois Operation Celebrates 50 Year Legacy

WEB-X-CLUSIVE: West Suburban Travelers Limousine proves it takes incredible customer service and a dedicated team to rival TNCs.

Operations| August 5, 2016

Think Outside The Box With A Snack Pack

AUG. LCT: As consumers demand more to satisfy their wants and needs, adding snack boxes to long trips creates a new revenue stream.

Industry Research| August 3, 2016

20 Tough Questions? Just Askin'

AUG. LCT Editor's Edge: See how well you can handle the answers to some burning industry issues.

August 3, 2016

Why You Should Use Mystery Riders

An anonymous snitch in the backseat can let you know if your chauffeur turns into a driver.

July 27, 2016

Don’t Ask For A Customer Review If You Don’t Really Want It

Customer McFuries: McDonald's serves up the sass with the sandwiches. 

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