Topic : customer service

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Operations| May 3, 2016

Why Every Seat Has A Story

MAY LCT Editor's Edge: What ground transporation and digital media have in common.

Operations| May 2, 2016

Uber Agrees To $225,000 Settlement In Discrimination Lawsuit

The TNC will pay the amount to the National Federation of the Blind over three years.

People| April 29, 2016

Leadership Summit To Host Networking Fun In Miami Style

The three-day conference and retreat provides ample opportunities for guests to let go, relax, and forge new, stronger friendships.

April 26, 2016

Bucking The New Star Treatment

"My God, it's full of stars!" I used to exclaim when admiring the coffee cup on my Starbucks app.

April 25, 2016

A New Understanding Of Fleabag Motels

Pet friendly means your four-legged loveables can access beds, couches, carpets, bathtubs and even blow dryers.

Operations| April 15, 2016

New Client Amenity Can Polish Up Your Service

WebXclusive: White Towel Services knows it’s the little things that define luxury and distinguish your chauffeured transportation.

People| April 12, 2016

Jeanne Bliss, Chief Customer Officer

The 2016 LCT Leadership Summit will host customer service expert Jeanne Bliss, who mastered the CCO role over 20 years. To read more about her, click here.

Operations| April 8, 2016

Book Clubs For Better Business

WebXclusive: A California operator discovers how reading and discussing material with your team can become an effective training tool.

People| April 8, 2016

Learn From The First CCO How To Treat Your Clients Better

The LCT Leadership Summit hosts customer service expert Jeanne Bliss, who mastered the CCO role over 20 years.

Operations| April 5, 2016

How To Manage Your Online Reputation

APRIL LCT: Yelp, TripAdvisor, Google and Facebook can help or hurt your business depending on how you respond to comments. 

Operations| April 1, 2016

How To Apply Three S-Words For Operational Success

APRIL LCT Editor's Edge: I'm seeing plenty of ways to overcome setbacks with new strategies.

Operations| April 1, 2016

How To Keep Up With Your Customers & Keep Them

APRIL Pub Page: Separate facts from emotion in figuring out why business may be flat and how to get it back.

March 30, 2016

Tablet Greetings: The Good, Bad, & Ugly

Tablets add a valuable professional touch to your service, but don't stick your chauffeurs with the liability and costs.

Operations| March 17, 2016

How To Master Client Service Spur Of The Moment

MARCH LCT: From pillows, to access, to fine wine, it all depends on how fast you can create on the fly.

Money| March 10, 2016

How To Choose The Right Tipping Policy

MARCH LCT: What started with a trendy restaurant in New York abolishing tips may herald a new culture as other businesses follow.

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LCT Store

LCT Magazine - May 2016 $12.95 * COVER STORY: * Operators of the Year Define Excellence *
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LCT Store

LCT Magazine - May 2016 $12.95 * COVER STORY: * Operators of the Year Define Excellence *
LCT Magazine - April 2016 $12.95 * COVER STORY: * Cadillac Goes All-In With CT6 *



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