Topic : customer service

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November 25, 2014

Handling The Fallout From A Crappy Day In Motion

As a limo operator, one of my specialties is dealing with less-than-perfect days.

November 25, 2014

Uber Execs Fail To Learn An Eternal Business Lesson

Did they really think the real company culture would not eventually creep out into the open?

Operations| November 20, 2014

Uber Driver Insults Young Cancer Patient Who Chose Taxi

"I think you deserve what happened to you with such a [character.] You hang up the phone and cancel the trip; go see a head doctor too."

People| November 17, 2014

Limo Service Strategies That Will Last

NOV. LCT: A limousine management and world travel expert puts forth a vision to carry operators beyond the on-demand technology transition.

November 12, 2014

When The Car Starts Rocking, Don’t Bother Knocking

As a chauffeur, you must be prepared to handle all situations. You haven't truly arrived, until you have experienced this one.

Operations| November 12, 2014

Pros/Cons: Why E-Hail Apps Outpace Taxi Services

TNCs provide all the benefits of taxis plus extra conveniences while removing challenges for customers, like hailing in the rain.

Operations| November 7, 2014

Top-Rated New York Uber Drivers Emphasize Details

The driver profiles underscore that the most successful approach to ground transportation is SERVICE, something the limo industry masters.

Operations| October 17, 2014

How To Communicate With Clients Via Texting

OCT LCT: Ease the anxiety of meeting up by connecting in real-time with smartphone text messages.

Operations| October 17, 2014

How To Deal With Service Problems Before They Worsen

OCT. LCT Guest Article: Service failures don’t have to doom your client relationships, but why not try to prevent them in the first place?

October 14, 2014

Uber Flunkies Will Face Tougher Limo Competition

SEEN IT COMING? Uber has serious service problems, while limousine companies are catching up on technology.

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