Topic : customer service

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Operations| October 17, 2014

How To Communicate With Clients Via Texting

OCT LCT: Ease the anxiety of meeting up by connecting in real-time with smartphone text messages.

Operations| October 17, 2014

How To Deal With Service Problems Before They Worsen

OCT. LCT Guest Article: Service failures don’t have to doom your client relationships, but why not try to prevent them in the first place?

October 14, 2014

Uber Flunkies Will Face Tougher Limo Competition

SEEN IT COMING? Uber has serious service problems, while limousine companies are catching up on technology.

Technology| October 10, 2014

Chicago Sedan Service Launches New Custom Technology

SMART Cars will create a faster, user-friendly and more personal chauffeured transportation experience.

Vehicles| October 7, 2014

American Airlines, Cadillac Team Up For Chauffeured Service

The service is reserved for ConciergeKey club members, an invitation-only program for influential, big-spending travelers.

Industry Research| October 2, 2014

How Will Limo Industry Survive TNCs And Self-Drive Cars?

OCT. Editor's Column: Don't sell off the fleet just yet. Innovations and changes rarely unfold in predictable, simple ways.

People| September 30, 2014

Diva Ditches, Disses Chauffeured Service Suit Alleges

A New York limousine company files a lawsuit against singer Taylor Swift over her list of demands.

Technology| September 23, 2014

Another Case Of Uber Surge Sticker Shock

One major drawback of TNCs is they have your credit card and can charge what they want based on that undefined surge concept.

September 18, 2014

Beat The TNCs By Making Clients Want Your Service

Just because you have an on-demand app, doesn't mean you have to provide a vehicle within minutes, as two new chauffeured concepts prove.

Regulations| September 12, 2014

Uber Sued For Allegedly Neglecting Blind Riders

In one instance, an UberX driver put a service dog in the trunk and refused to pull over when the blind passenger realized where his dog was.

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