Topic : customer service

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People| June 15, 2017

Operators Voice Their Views On A Changing Industry (Part 1)

JUNE LCT: Editors reached out to operators to discover what they find to be the most pressing issues of their business in 2017 and beyond.

Operations| June 14, 2017

Company Aims To Reach Peak Operating Performance

eNews Exclusive: Abdou and Hillary Louarti believe industry involvement and education help them stand out in a crowded market.

Operations| June 13, 2017

Why Customer Service Should Mimic Driverless Cars

A sustainable transition to AI integration means doubling down on what humans do best: Solving novel problems and training systems to be better.

Operations| June 13, 2017

Looking For The Fact Book Back Story

JUNE LCT Editor's Edge: Client behavior provides valuable cues to how to plan ahead for a business.

Vehicles| June 12, 2017

What Are Top In-Car Gadgets For Chauffeurs And Clients?

Sometimes little conveniences can make a big difference in overall service quality.

Technology| June 7, 2017

Zipwhip Designs An Easy Way To Reach Clients

eNews Exclusive: Everybody texts…so why don’t you allow your customers to?

Operations| May 31, 2017

Useful Tips For Being A Celebrity Chauffeur

It all starts with your demeanor and, of course, your attention to detail.

Operations| May 31, 2017

How To Help Your Chauffeurs Help You

eNews Exclusive: California operator Matthew Strack shares his tips for ensuring success with driver retention and the motorcoach business.

Operations| May 23, 2017

Is Your Employee A ‘Dirty Towel’?

MAY LCT: Every worker needs to embrace a service culture to create client loyalty. Guests will always notice the problem staffer.

Operations| May 17, 2017

How To Play To Win The Game

MAY LCT: Football legend Herm Edwards coached attendees on the importance of keeping your integrity and legacy intact.

Operations| May 10, 2017

How A Personal Touch Can Create Loyal Clients

E-NEWS X-CLUSIVE: Detroit operator Julie Dotan uses her strengths to secure a strong presence in her local market.

Operations| May 9, 2017

New Orleans Company Always Ready To Help Affiliates

Mallory Geary of Limousine Livery believes operators must be available for clients and industry colleagues at all times.

Operations| May 2, 2017

How Staying Active On Social Media Can Boost Business

MAY LCT: Connecticut operator Anthony Claffey sees a lot of growth from participating in a local Facebook group.

Operations| April 25, 2017

Brazil Operation Builds Affiliate Trust At Home And Abroad

Flavia Coppa of Shift Corporate Mobility gets to know the companies she works with wherever they are by using whatever means possible.

Operations| April 21, 2017

How To Match Service To Your Location

APRIL LCT: Paris Limousine Of Oklahoma strikes a profitable pose serving a Midwestern clientele still big on traditional stretches.

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