While there is never a good time for a customer service failure, perhaps the worst is when you are trying to get a client to a wedding.
WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.
Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.
As customers expect more from companies, businesses and brands need to step up to the plate to meet those challenges.
The honor of driving such a legend left a lasting impression.
OCT. LCT: To rake in a new generation of clients, you must cater to their on-the-go digital lifestyle.
OCT. LCT: Your network is an extension of your company and brand. Service superiority or issues all come back to you.
It's essential your public relations team understands why customers buy your services.
Tuning into consumers’ emotional needs is a must for brands looking to engage in a meaningful way.
38% of people will have a negative perception about a brand that doesn’t respond, and 60% will tweet about it.
OCT. LCT Cover: The entrepreneur complements his limousine company with a menu of web-based products.
OCT. LCT: Consider shadowing the members of your sales team to make sure they aren’t making common mistakes.
This is one of the most critical communications for your company, and careful wording with a positive message helps ease the pain.
Operators can learn to create a positive experience during each call at LCT-NLA Show East's employee training sessions.
SEPT. LCT: Readers can get their workaday questions about all aspects of limousine operations answered here.
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