Topic : customer service

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October 24, 2016

A "Thumbs Up" Wedding Experience?

While there is never a good time for a customer service failure, perhaps the worst is when you are trying to get a client to a wedding.

Operations| October 21, 2016

Attention To Detail Sets California Operator Apart

WebXclusive: Millennial operator Aaron Schiff of Ascot Limousine uses his talents to maintain the stellar reputation of his godfather’s company.

Operations| October 19, 2016

Do You Provide Customer Service Or Experience?

Companies may be tempted to stick with the former, but clients can almost immediately notice when the focus isn’t on the latter.

Operations| October 19, 2016

5 Ways To Improve Customer Service With Tech

As customers expect more from companies, businesses and brands need to step up to the plate to meet those challenges.

October 18, 2016

My Fond Memories Of Driving Bob Hope

The honor of driving such a legend left a lasting impression.

Operations| October 14, 2016

Why You Need A Mobile-Friendly Website

OCT. LCT: To rake in a new generation of clients, you must cater to their on-the-go digital lifestyle.

Operations| October 13, 2016

How To Check Up On Your Affiliates

OCT. LCT: Your network is an extension of your company and brand. Service superiority or issues all come back to you.

Operations| October 12, 2016

5 Ritz-Carlton Secrets For Building Brand Love

It's essential your public relations team understands why customers buy your services.

Operations| October 12, 2016

How Customers Can Help You Improve Service

Tuning into consumers’ emotional needs is a must for brands looking to engage in a meaningful way.

Operations| October 12, 2016

6 Ways To Avoid Social Media Failure

38% of people will have a negative perception about a brand that doesn’t respond, and 60% will tweet about it.

People| October 10, 2016

Operator Michael Lindsey Sticks To A Bold Tech Plan

OCT. LCT Cover: The entrepreneur complements his limousine company with a menu of web-based products.

Money| October 10, 2016

10 Things You May Get Wrong While Selling

OCT. LCT: Consider shadowing the members of your sales team to make sure they aren’t making common mistakes.

October 5, 2016

Do You Know How To Tell Clients About Price Hikes?

This is one of the most critical communications for your company, and careful wording with a positive message helps ease the pain.

Operations| October 5, 2016

How To Improve Reservation And Phone Skills

Operators can learn to create a positive experience during each call at LCT-NLA Show East's employee training sessions.

Operations| September 30, 2016

Advice For Doers & Movers

SEPT. LCT: Readers can get their workaday questions about all aspects of limousine operations answered here.


LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


LCT Store

LCT Magazine - October 2016 $12.95 COVER STORY: * Leverage Tech To Levitate Your Operations * *


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