Topic : customer service

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Operations| April 23, 2014

Airlines Reap Big Profits, Score Low With Passengers

ROUND-UP: The airlines are not exactly winning over or pleasing clients lately. But they want more. They could learn a thing or two from limo operators.

Operations| April 18, 2014

European Nations Set Strong Chauffeured Service Examples

APRIL LCT: No matter the country, training and client attention define chauffeured transportation companies that excel.

People| March 23, 2014

Richard Kane Builds On A Capital Legacy

MARCH LCT COVER STORY: The CEO who grew up in a family business in Washington, D.C., now runs its largest limousine service and helps lead an industry.

Operations| March 21, 2014

How To Be Ready For The Five-Star Clients

MARCH LCT: Know what such clients expect, anticipate their needs and wants, and stay on top of every detail.

Operations| March 18, 2014

Couple Starts Chauffeured RV Service For Rustic Journeys

The chauffeur drives, cleans up, and takes care of the RV, and when it stops for the night, he’ll make tracks and leave you alone.

Operations| March 17, 2014

How To Deliver Top-Notch Service

MARCH LCT: Like the Ritz-Carlton brand, attention to detail and anticipation of client needs will set you apart from your competition.

Operations| March 11, 2014

How To Self Audit Your Operations

MARCH LCT: An audit of all departments can help improve customer satisfaction and identify areas where more training is needed.

Operations| March 10, 2014

Time To Serve The Green Beer in a Limo

St. Patrick's Day is almost upon us, so the green beer could be an extra value-added service for holiday revelers.

Operations| March 4, 2014

Good Character Trumps All In Service Business

MARCH LCT EDITOR COLUMN: Class and style involve much more than appearances and attitudes.

Technology| February 28, 2014

GQ Magazine Publishes Confessions Of An Uber Driver

Was Uber aiming to become the ride-on-demand equivalent of bottle service in Vegas: For people who want to feel like Jay Z for a night?

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