Topic : customer service

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Regulations| May 15, 2015

Judge Greenlights Blind Passengers' Suit Against Uber

The case alleges that UberX drivers routinely refused to serve blind riders with service animals.

May 13, 2015

What Happens When A VIP Becomes A VBP?

What is a VBP you ask? That is a Very Bad Passenger! Someone who does something very bad in the back of a stretch limousine.

Operations| May 5, 2015

Two Companies Succeed In The Belly Of The TNC Beast

MAY Editor's Column: The way to beat TNCs is to double down on and class up what chauffeured services do best.

Operations| May 1, 2015

Chauffeurs Practice High Client Touch At Kentucky Derby

What's it like ferrying the one percent, and the one-percenters-for-a-day to Churchhill Downs?

Operations| April 29, 2015

Uber Moving Toward Massive Product Delivery Service

An inside manual obtained by TechCrunch points to broader Uber ambitions, since it has apparently built a separate app for merchant deliveries.

April 29, 2015

What If Your Client Wants Some Weed?

A capable chauffeur will know how to handle discreet requests from clients for various pleasures.

Industry Research| April 21, 2015

Luxury Brands Aim To Become Less Exclusive

Sticking with how you’ve always done things and attempting to ride out the storm is incredibly dangerous.

April 21, 2015

Tips to Keep You Safe From Unruly Clients

Driving Gem: What to do in the event of confrontations with angry, unstable and/or intoxicated passengers.

April 21, 2015

Italian Restaurant Models Superior Service

Did that experience just all really happen? Can this be for real in 2015?

Regulations| April 21, 2015

Judge Rules Blind Passengers Can Sue Uber For Discrimination

The California suit was filed by the National Federation of the Blind and three blind passengers.

Operations| April 10, 2015

Fired Uber Driver Arrested For Throwing Gay Couple Out Of Car

The driver ordered two young men out the car after they kissed in the backseat. He then drove off while one man was still exiting the vehicle.

Technology| April 8, 2015

Uber Sets Up Curbside Breathalyzer In Toronto

A sidewalk kiosk will analyze alcohol content, and if it's over the legal limit, will offer patrons a ride home.

Operations| April 3, 2015

Luxury Business That's Built To Last

April Editor's Column: A business runs better when it can back its first class attributes with frugal practices.

March 31, 2015

Two Ways Operators Can Best The TNCs

The ground transportation race for future clients will be won based on who offers superior service and style.

Operations| March 27, 2015

Why Some Customers Hate Uber, But Won't Leave

Many clients seem willing to overlook the public relations and safety concerns as long as the car just shows up.


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LCT Magazine - May 2015 $12.95 COVER STORY: * 2015 International LCT Show


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LCT Store

LCT Magazine - May 2015 $12.95 COVER STORY: * 2015 International LCT Show


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