Topic : customer service

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Money| January 19, 2017

How To Rethink Charges And Price For Better Profits

JAN. LCT: Many operators are backing off extra charges for early mornings, flight delays, and many surcharges once considered normal and reasonable.

January 18, 2017

How You Resolve Complaints Defines Your Business

There may be two sides, but you better listen to the customer and diffuse the situation to their benefit.

Operations| January 16, 2017

How To Handle The Car Seat Shuffle

JAN. LCT: Don’t take on the added hassle and liability risk. Here’s a way to customize the service and satisfy every client with a child.

Operations| January 13, 2017

Chauffeur Retention Made Easy: Show You Care

WEB-X-CLUSIVE: The key to happy employees is understanding what they mean to you and your business.

Operations| January 6, 2017

No Envy, Just Good Will Helps Operation Grow

JAN. LCT: Carl Wilson finds working with, rather than against, fellow operators benefits everyone.

Operations| January 4, 2017

3 Ways Any Business Can Improve Its Customer Service

Listen, tell the truth, and apologize: Sounds simple enough, but can be challenging to apply.

Operations| January 3, 2017

How To Treat Employees Like The Ritz-Carlton Does

Your goal as a leader in customer service is to bring out extra efforts not on their daily checklists or job descriptions.

Operations| December 28, 2016

AI And Messaging Are Changing The Customer Service Game

In 2017, more companies will open up messaging channels to talk to customers and leverage artificial intelligence to support resulting volume growth.

Operations| December 21, 2016

The Way To Maximizing Customer Happiness

WEB-X-CLUSIVE: Operator Cody Wiederholt has used his understanding of what today’s clients are looking for to propel his entrepreneurial ventures.

Operations| December 20, 2016

How Authentic Customer Service And Hospitality Build Brands

Authenticity will fail if it's just a strategy; it needs to become a way of life.

Operations| December 16, 2016

How To Combat Industry Disruption With Optimism

LCT WEB-X-CLUSIVE: Fast 40 operator Brent Abruzese proves a mix of advanced tech and incredible customer service can keep TNCs at bay.

Operations| December 16, 2016

When Your Customer Service Needs Improvement

Old ways of keeping clients happy are no longer working. You need to engage and listen to them, and apologize when necessary.

December 14, 2016

Meet The Social Media Grammar Police

Grammar, punctuation, spelling, capitalization, vocabulary. They? It? never goes away.

December 7, 2016

Limo Street Tales: Going To Jail for A Parking Violation?

I've learned good will with law enforcement goes a very long way. 

Operations| December 7, 2016

Leisurely Directed Run Points Way To Client Market Niche

DEC. Editor's Edge column: At a time of angst about TNCs, operators can apply their expertise to land more clients.

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