Topic : customer service

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Industry Research| March 3, 2015

How Luxury Brands Can Handle Technology Disruption

MARCH LCT Publisher's Page: To keep your customers and grow, luxury services must adapt to changing and increasing needs and wants.

February 11, 2015

How A Facebook Limo Promo Exploded With Interest

Our most recent social media promotion idea took off beyond my wildest imagination.

February 11, 2015

Wear Latex Gloves When Cleaning Up After Stretch Limo Trips

Driving Gem: Check all nooks and crannies when preparing your stretch limos for the next ride.

Operations| February 11, 2015

How To Recover From Service Failures

The 2015 International LCT Show will host a session on helping you make sure your company's last ride is always good.

January 21, 2015

Mastering The Art Of Dispatch

There is much more involved with dispatching than you would think, as I reaffirmed recently on a difficult day. 

January 14, 2015

Are You Still Adding Fuel Surcharges?

Plummeting fuel prices means limousine operations may want to revisit the fees tacked on when prices soared.

Operations| January 14, 2015

Should TNCs Be Allowed In The Para-transit Business?

Uber wants to take over San Francisco’s system of transport for disabled and elderly residents.

Operations| January 8, 2015

Uber Sorry For Throwing Gay Couple Out Of Car In London

The lovers were traveling in an Uber car on New Year's Day when the driver took umbrage at their celebratory affections.

Operations| January 7, 2015

How To Be A Great Affiliate Partner

JAN LCT: Being part of an affiliate network or working one-on-one with a local affiliate is not just about delivering a good ride.

Operations| January 6, 2015

New York Operation Builds on Customer Loyalty

JAN LCT: Bassett Limousine has grown its customer base with its nine-car fleet and now looks to broaden services to a larger network. 

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