Topic : customer service

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Operations| August 16, 2017

No Way Uber Worth $70 Billion, Investor Says

Meanwhile, the feds have penalized the TNC for misleading consumers on its privacy practices.

Operations| August 16, 2017

Dream Team: How One Company Keeps Clients And Staff

eNews Exclusive: Concierge Limousine along California’s Gold Coast knows that without happy, loyal employees, an operation will fall apart.

Operations| August 9, 2017

How To Be The “Go-To” Company

eNews Exclusive: Jess Sandhu believes a diverse fleet combined with excellent customer service will have clients and affiliates calling you instead of Uber or Lyft.

Operations| August 8, 2017

5 Customer Service Stories Any Business Can Learn From

Learn how over the top, entirely personalized methods can transform a service into something magical.

 

Operations| August 2, 2017

Vendors Turned Operators Attracted To Industry Kindness

eNews Exclusive: Ray Gavino and Devo Bavishi enjoy all aspects of the chauffeured luxury transportation world from two points of view.

Operations| July 31, 2017

Stand Out By Showing You Care

AUG LCT: A New York operator knows as long as you provide incredible service, there’s no reason to worry about TNCs.

Operations| July 12, 2017

South Florida Limo Service Strives To Stay Edgy

eNews Exclusive: Fernando Carlison Jr. believes a mix of tech, service, and respect helps stay ahead of the competition.

Operations| July 11, 2017

High Touch Helps Sell Luxury Travel

Luxury travelers believe it’s worth paying more for the very best quality for both vacation accommodations and transportation.

Operations| July 5, 2017

How One Texas Operator Stands Out In A Crowded Industry

JULY LCT: Jevonne Pollard recognizes clients have choices in chauffeured transportation, and works to keep them coming back.

Operations| July 4, 2017

Service Failure Gets Rough

JULY LCT Editor's Edge: Now it's my turn to teach an airline a thing or two about decent customer service.

Operations| June 28, 2017

How To Stay Fresh, Different, And Fun

eNews exclusive: Ebonee Brown brings a youthful, optimistic point of view to the industry she never thought she’d be a part of.

People| June 15, 2017

What Are Biggest Changes Facing Operators? (Part 1)

JUNE LCT: Editors reached out to business owners and leaders to see what's top of mind in their service markets.

Operations| June 14, 2017

Company Aims To Reach Peak Operating Performance

eNews Exclusive: Abdou and Hillary Louarti believe industry involvement and education help them stand out in a crowded market.

Operations| June 13, 2017

Why Customer Service Should Mimic Driverless Cars

A sustainable transition to AI integration means doubling down on what humans do best: Solving novel problems and training systems to be better.

Operations| June 13, 2017

Looking For The Fact Book Back Story

JUNE LCT Editor's Edge: Client behavior provides valuable cues to how to plan ahead for a business.

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LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *

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LCT Magazine - August 2017 $12.95 MILLENNIALS/FAST 40 ISSUE COVER STORY: * How to Score & Keep The Best Young Talent * *



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