Topic : customer service

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Industry Research| April 21, 2015

Luxury Brands Aim To Become Less Exclusive

Sticking with how you’ve always done things and attempting to ride out the storm is incredibly dangerous.

April 21, 2015

Tips to Keep You Safe From Unruly Clients

Driving Gem: What to do in the event of confrontations with angry, unstable and/or intoxicated passengers.

April 21, 2015

Italian Restaurant Models Superior Service

Did that experience just all really happen? Can this be for real in 2015?

Regulations| April 21, 2015

Judge Rules Blind Passengers Can Sue Uber For Discrimination

The California suit was filed by the National Federation of the Blind and three blind passengers.

Operations| April 10, 2015

Fired Uber Driver Arrested For Throwing Gay Couple Out Of Car

The driver ordered two young men out the car after they kissed in the backseat. He then drove off while one man was still exiting the vehicle.

Technology| April 8, 2015

Uber Sets Up Curbside Breathalyzer In Toronto

A sidewalk kiosk will analyze alcohol content, and if it's over the legal limit, will offer patrons a ride home.

Operations| April 3, 2015

Luxury Business That's Built To Last

April Editor's Column: A business runs better when it can back its first class attributes with frugal practices.

March 31, 2015

Two Ways Operators Can Best The TNCs

The ground transportation race for future clients will be won based on who offers superior service and style.

Operations| March 27, 2015

Why Some Customers Hate Uber, But Won't Leave

Many clients seem willing to overlook the public relations and safety concerns as long as the car just shows up.

Industry Research| March 27, 2015

Air Travelers Willing To Pay More For Better Service

A U.S. Travel Association survey captures the frustration of travelers squeezed with costs, fewer options and cramped cabins.

Operations| March 24, 2015

How To Deal With Diva Clients In Distress

MARCH LCT: Operators who get their first taste of high-end, celebrity clientele should keep fundamental customer service principals in mind.

Operations| March 24, 2015

Is This Commuter Bus More Like Public Or Private Transit?

For a $6 fare, San Franciscans can hop aboard a luxury-style transit commuter bus that offers $7 raw organic juices.

Technology| March 11, 2015

ArtusMode Optimizes Customer Service Software for Limo Operators

MARCH LCT: The software package was created to run a party bus business, but it now does far more.

Industry Research| March 11, 2015

Travel Leader Calls Out Airlines On Crowded Flights, Delays

The group is alarmed that major airlines seem determined to stamp out competition and cling to the status quo, which hurts travelers.

Industry Research| March 3, 2015

How Luxury Brands Can Handle Technology Disruption

MARCH LCT Publisher's Page: To keep your customers and grow, luxury services must adapt to changing and increasing needs and wants.

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