Topic : customer service

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Operations| February 23, 2017

How To Read And Respond To Corporate Travel Buyers

FEB. LCT: Insights and pet peeves from travel managers who contract transportation services.

Operations| February 22, 2017

Operators Of All Fleet Sizes Sit YOUnited At Roundtables

FEB. LCT: A new type of educational session debuted at the 2016 LCT-NLA Show East that has attendees wanting more like it.

Operations| February 20, 2017

Embrace Your Inner Underdog

FEB. LCT: Brandon Steiner gave a rousing keynote address about understanding and doing what it takes to win in the ground transportation industry.

People| February 17, 2017

How To Make Your Name As An Affiliate Manager

FEB. LCT: A detailed look at one manager’s approach shows the hard work needed to win at the high stakes industry game of farming.

February 14, 2017

How To Practice Common Sense Customer Service

It's one of the most important and difficult qualities to hire for, since it emerges in unexpected situations on the job.

Operations| February 14, 2017

Indiana Operator Adapts To Industry Disruption

Gary Cooper of Affiliated Transportation invests in tech communication tools that impress affiliates and seal the deal with clients.

Operations| February 9, 2017

Forget TNCs And Focus On The Millennial Mindset

FEB. LCT: Reliability is one of your best assets; leverage it to entice young adults farther away from Uber and Lyft.

Operations| February 8, 2017

New Jersey Operator Ties Success To Simplicity

WebXclusive: Sam Emam of Chauffeurs Limo credits his father’s work ethic and guidance as the key to running a thriving limo company.

Operations| February 7, 2017

Operator Knows Respect Can Lead To Success

FEB. LCT: Carlos Garcia promotes the Golden Rule of treating others how you would want to be treated in every aspect of his business.

Operations| February 6, 2017

Doubling Down On Luxury Service

FEB. LCT Editor's Edge: How to beat competitors by finding new ways to go upscale in your operations.

February 1, 2017

3 Big Fouls From My First Uber Rides

Operators don't have much to worry about if TNC drivers keep acting like this.

Money| January 19, 2017

How To Rethink Fees And Price For Better Profits

JAN. LCT: Many operators are backing off extra charges for early mornings, flight delays, and many surcharges once considered normal and reasonable.

January 18, 2017

How You Resolve Complaints Defines Your Business

There may be two sides, but you better listen to the customer and diffuse the situation to their benefit.

Operations| January 16, 2017

How To Handle The Car Seat Shuffle

JAN. LCT: Don’t take on the added hassle and liability risk. Here’s a way to customize the service and satisfy every client with a child.

Operations| January 13, 2017

Chauffeur Retention Made Easy: Show You Care

WEB-X-CLUSIVE: The key to happy employees is understanding what they mean to you and your business.

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